GENESIS APONTE
Summary
I have over 8 years of experience in the optical industry, ranging from high-volume retail to luxury eyewear. Throughout my career, I have developed a strong understanding of lens technology, frame styling, vision insurance, dispensing, and patient care. I’m passionate about expanding my knowledge and building lasting client relationships. My goal is becoming a Licensed Optician.
Overview
9
9
years of professional experience
Work History
Client Advisor
Oliver Peoples
01.2024 - Current
- Verifying and processing vision insurance claims through EYEMED, VSP, and Cigna using Ciao.
- Performing daily inventory management, including product intake and stock reconciliation.
- Assisting clients in selecting premium frames, lenses, and coatings based on lifestyle and visual needs.
- Delivering exceptional customer service while maintaining brand standards in a luxury retail environment.
Customer Service Representative
Coolframes
09.2020 - 01.2024
- Verifying and processing vision insurance claims using Anagram, ensuring accurate billing and claim submissions.
- Guiding customers through the online ordering process, delivering personalized recommendations based on their needs and preferences.
- Resolving customer concerns related to orders, insurance claims, billing, and shipping while maintaining a high level of customer satisfaction.
Optical Assistance
Vision Express
07.2019 - 09.2020
- Performing pre-testing and refractions using the Vmax system.
- Dispensing eyewear while educating patients on frame, lens, and coating options.
- Managing patient records and order processing using Acuitas.
- Supporting daily front- and back-office operations to ensure efficient patient care.
Optical Supervisor
Sears
03.2017 - 03.2019
- Supervising and managing daily operations.
- Educating patients on single vision, bifocal, and progressive lens options.
- Verifying vision insurance benefits and explaining coverage, copays, and out-of-pocket costs.
- Scheduling patient appointments and coordinating communication with the optometrist.
- Processing eyewear orders and maintaining accurate patient records using EYENET.
- Assisting patients in selecting frames, lenses, and lens enhancements to meet their needs.
Timeline
Client Advisor
Oliver Peoples
01.2024 - Current
Customer Service Representative
Coolframes
09.2020 - 01.2024
Optical Assistance
Vision Express
07.2019 - 09.2020
Optical Supervisor
Sears
03.2017 - 03.2019