Genesis Arellano
Lanham,MD
Summary
Bilingual professional with expertise in customer service, administration, sales, and technical support. Fluent in Spanish and English, skilled in problem-solving, and delivering results in fast-paced environments. Proven ability to adapt quickly, build strong relationships, and support cross-functional teams. Highly organized, detail-oriented, and committed to continuous learning. Seeking to contribute multifaceted skills to a growth-oriented organization.
Overview
6
6
years of professional experience
Work History
Community Health Worker
HCD International
Lanham, MD
12.2022 - Current
- Skilled in building trust-based relationships within underserved communities to encourage health services access
- Experienced in conducting outreach activities, including health fairs, informational sessions, and wellness workshops
- Strong understanding of social determinants of health and how they impact individuals well-being
- Skilled in delivering culturally-sensitive health education on topics such as nutrition, diabetes management, maternal health, and mental wellness
- Familiar with community resources, such as housing assistance, food programs, and financial support services
- Strong active listening skills and empathy to engage and support individuals with diverse backgrounds
- Understanding of public health principles and the impact of healthcare disparities on communities
- Effective in working collaboratively with multidisciplinary teams, including healthcare providers, social workers, and other CHWs
Lab Support Representative
Capital Diagnostics
Laurel, MD
11.2020 - 11.2022
- Able to follow maintenance schedules to keep lab equipment clean, functional, and safe for use
- Enter patient information, test requests, cancellations and additions into the computer order program; perform computer searches for data inquiries and print and retrieve reports
- Collect blood specimens by venipuncture and capillary method; perform special procedures such as collection of specimens for sweat chloride test and administration of xylose
- Confirm ICD9 codes are included and contact a referring physician to confirm
- Answer inquiries and give test results by phone, answers general information and specimen requirement questions and route technical questions to appropriate area for answers
- Strong analytical skills to assist in interpreting data and identifying experimental trends
- Knowledge of laboratory safety protocols and experience in adhering to OSHA and other regulatory standards
- Skilled in maintaining a clean, organized lab space and disposing of hazardous waste safely
- Organized in tracking sample inventories and updating logs for accurate and efficient sample management
- Strong verbal and written communication skills for interacting with patients, healthcare providers, and lab staff
- Ability to clearly explain lab processes, procedures, and sample collection instructions to patients
- Skilled in handling sensitive and confidential patient information
Administrative Assistant
Dr. Jolan Rhodes MD; PA
Hyattsville, MD
10.2019 - 11.2020
- Proficient in communicating with parents regarding their child's health, treatments, and follow-up care instructions
- Skilled in addressing parental concerns and questions with empathy and clarity
- Experienced in educating families on preventive care, vaccinations, and common childhood illnesses
- Proficient in taking vital signs, including temperature, pulse, blood pressure, and weight, and documenting results accurately
- Experienced in assisting with routine pediatric procedures, including vaccinations, screenings, and blood draws
- Skilled in accurately documenting patient interactions, medical histories, and treatment plans for continuity of care
- Experience with patient check-in/check-out processes, including handling paperwork and billing codes
- Experienced in sanitizing exam rooms, medical instruments, and waiting areas to create a clean, safe environment
- Strong teamwork skills, able to work effectively with doctors, nurses, and administrative staff to ensure high-quality patient care
Administrative Assistant/ Medical Assistant
Precision Orthopedic and Sport Medicine
Laurel, MD
01.2019 - 10.2019
- Proficient in taking and recording patient vital signs, including blood pressure, pulse, temperature, and weight
- Skilled in updating patient records, documenting treatment plans, and managing appointment scheduling
- Knowledgeable about orthopedic treatment options, including physical therapy, surgical interventions, and orthopedic devices
- Familiar with orthopedic terminology and able to communicate complex medical terms in simple, patient-friendly language
- Ability to work with a diverse patient population, including elderly patients, athletes, and those with chronic conditions
- Skilled in managing patient schedules, coordinating follow-up visits, and confirming appointments
- Experienced in handling incoming calls, responding to patient inquiries, and managing the flow of the office
- Knowledgeable in insurance verification, coding, and billing for orthopedic procedures and treatments
Education
Medical Assistant/Certificate -
Fortis College
Landover, MD01.2020
High school Diploma -
Eleanor Roosevelt High School
Greenbelt, MD07.2016
Skills
- Strong verbal and written communication skills
- Ability to handle multiple customer inquiries
- Strong data entry skills
- Quickbooks
- Excel
- PowerPoints
- Microsoft Word
- Health coaching
- Microsoft office proficiency
- Schedule management
- HIPAA guidelines
- Public outreach
- Data collection
- Organized and detail oriented
- Care plan development
References
EXCELLENT REFERENCES AVAILABLE UPON REQUEST
Timeline
Community Health Worker
HCD International
12.2022 - Current
Lab Support Representative
Capital Diagnostics
11.2020 - 11.2022
Administrative Assistant
Dr. Jolan Rhodes MD; PA
10.2019 - 11.2020
Administrative Assistant/ Medical Assistant
Precision Orthopedic and Sport Medicine
01.2019 - 10.2019
Medical Assistant/Certificate -
Fortis College
High school Diploma -
Eleanor Roosevelt High School
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