Genesis Bandomo
Citra
Summary
Dynamic sales professional with a proven track record at Acceptance Insurance Company, excelling in client communication and customer service expertise. Leveraged sales techniques and CRM software to expand client base and enhance customer satisfaction, demonstrating resilience under pressure and adaptability to change. Achieved significant improvements in customer loyalty and sales outcomes.
Overview
15
15
years of professional experience
Work History
Sales Agent
Acceptance Insurance Company
07.2012 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of insurance and ancillary products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Customer Service Representative
Direct General
07.2010 - 07.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
2-14 Life And Variable Annuity - Insurance
Andy Beverly Insurance School
Online10-2019
2-20 Property And Casualty All Lines - Insurance
Andy Beverly Insurance School
Orlando, FL10-2018
4-40 Professional Customer Service Rep - Insurance
Hilda Tucker Insurance School
Gainesville, FL10-2008
High School Diploma -
Southwest Senior High School
Miami, FL06-2008
Skills
- Client Communication Skills
- Customer Service Expertise
- Sales Techniques Instruction
- Customer Technical Assistance
- Technical support
- Resilience under pressure
- Networking
- Adaptability to change
- Social media marketing
- Paperwork processing
- CRM software usage
- Building rapport
- Industry expertise
- Closing sales
- Sales follow-up
- Forms processing
- Customer service
- Customer relationship building
- Product and service sales
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
Acceptance Insurance Company
07.2012 - Current
Customer Service Representative
Direct General
07.2010 - 07.2012
2-14 Life And Variable Annuity - Insurance
Andy Beverly Insurance School
2-20 Property And Casualty All Lines - Insurance
Andy Beverly Insurance School
4-40 Professional Customer Service Rep - Insurance
Hilda Tucker Insurance School
High School Diploma -
Southwest Senior High School
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