Genesis Brown
Brooklyn
Summary
Achieved consistent sales growth and maintained customer satisfaction above 90% through dedicated service in retail environments. Processed over 50 customer interactions daily, resolving issues with a 95% success rate. Fostered collaboration with teams and leadership to enhance store performance and build customer loyalty. Seeking to leverage strong problem-solving abilities in a remote customer support or sales role.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Sephora
New York, New York
08.2022 - 02.2026
- Partnered with leadership to ensure smooth daily store operations, contributing to the achievement of sales goals.
- Delivered excellent customer service, greeting 50+ customers daily, which contributed to a 90% customer satisfaction rate.
- Resolved customer complaints, ensuring a positive shopping experience and customer loyalty.
- Ensured strict compliance with company policies, safeguarding customer data and reducing checkout errors by 15%.
- Collaborated with lead goals and KPIs, leading to a 10% increase in customer conversion rates.
- Processed over 100 transactions per shift with 98% accuracy, contributing to over $150+ in daily sales.
- Ensured orders are fulfilled accurately, and excellent service is provided during pickup.
- Helped leadership with loading and unloading packages.
- Helped maintain a well-stocked store for the clients.
- Contributed to a clean and smoothly operated store.
- Participated in setting up and executing sales events and promotions.
- Participated in efforts to maintain a safe and secure shopping environment.
Front Desk Host
Heyday
New York, NY
11.2025 - 12.2025
- Greeted and assisted guests upon arrival, ensuring positive first impressions.
- Managed reservation systems, optimizing occupancy rates through effective scheduling.
- Coordinated communication between departments to enhance guest experience and resolve issues efficiently.
- Handled guest inquiries and complaints with professionalism, maintaining high satisfaction levels.
- Monitored lobby area for cleanliness and organization, contributing to a welcoming environment.
- Handled cash transactions accurately, balancing daily receipts and maintaining financial security for the hotel.
- Provided exceptional customer service by going above and beyond to accommodate guest requests or special needs.
Cashier
Home Depot
Brooklyn, New York
09.2020 - 02.2022
- Greeted 200+ customers daily, ensuring a welcoming environment and contributing to increased customer satisfaction.
- Resolved customer issues with a 95% satisfaction rate, maintaining a positive shopping experience and restoring loyalty.
- Processed 150+ transactions per shift with a 98% accuracy rate, reducing customer wait times by 20%.
- Handled over $1,000 in daily transactions, consistently meeting accuracy and efficiency standards.
Sales Associate
Banana Republic Factory
New York, New York
08.2018 - 05.2019
- Greeted 100+ customers daily, driving high levels of customer satisfaction and encouraging repeat visits.
- Delivered tailored customer services, assisting with product selection, leading to a 15% increase in sales per shift.
- Resolved customer complaints with a 90% success rate, ensuring a positive shopping experience and repeat business.
- Executed opening and closing duties efficiently, contributing to operational success and achieving daily sales targets.
- Advised customers on purchasing decisions, contributing to a 10% increase in overall sales and enhancing the shopping experience.
Education
Esthetician Program - undefined
Aveda Arts & Science Institute
New York, NY05.2023
Student - undefined
The Global Learning Collaborative
New York, NY06.2015
Skills
- Customer Service & Support
- Sales & Upselling
- Strong Communication
- Technical Proficiency
- Self-Organization
- Problem Solving
Timeline
Front Desk Host
Heyday
11.2025 - 12.2025
Beauty Advisor
Sephora
08.2022 - 02.2026
Cashier
Home Depot
09.2020 - 02.2022
Sales Associate
Banana Republic Factory
08.2018 - 05.2019
Esthetician Program - undefined
Aveda Arts & Science Institute
Student - undefined
The Global Learning Collaborative