Summary
Overview
Work History
Education
Skills
Timeline
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Genesis Burns

NY

Summary

Customer-focused professional with over 10 years of experience in high-volume customer service roles. Adept at handling client needs with professionalism, attention to detail, and a solutions-oriented approach. Skilled in multitasking, conflict resolution, and maintaining positive customer relationships in fast-paced environments. Eager to leverage expertise in communication and problem-solving to provide exceptional service as a Leasing Agent.

Overview

6
6
years of professional experience

Work History

Barista

Gregory's Coffee
Hackensack, NJ
02.2024 - Current
  • Provide exceptional customer service by engaging with customers and addressing their needs
  • Handle cash transactions, ensuring accuracy and prompt service
  • Train new hires on customer service standards, beverage preparation, and store operations
  • Assist customers with product selections, answer questions, and provide information about menu offerings

Cashier/Server

Cavanaugh Marketing Network
New York, NY
01.2019 - 01.2024
  • Delivered high-quality service to customers, ensuring an excellent dining experience
  • Managed customer transactions, including cash and digital payments, with attention to detail
  • Handled customer inquiries, provided menu information, and resolved complaints to ensure customer satisfaction.
  • Trained new employees in customer service best practices and restaurant operations
  • Maintained a clean, organized environment to create a welcoming atmosphere for guests

Shift Supervisor

Starbucks
New York, NY
04.2019 - 11.2023
  • Delivered outstanding customer service, ensuring customer satisfaction in a high-volume environment.
  • Managed client relations by addressing concerns, handling complaints, and resolving issues
  • Trained and mentored new employees, providing guidance on service delivery, operational tasks, and sales strategies
  • Assisted with scheduling, and ensured the store was fully staffed to meet customer demand
  • Oversaw cash handling, balanced registers, and maintained financial integrity

Education

Associate of Arts - Liberal Arts

Kingsborough Community College
Brooklyn, NY

Skills

  • Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint)
  • Comfortable with phone and email correspondence
  • Exceptional customer service
  • Hospitality service expertise
  • Up-selling
  • Sales Support
  • Problem Solving & Decision Making

Timeline

Barista

Gregory's Coffee
02.2024 - Current

Shift Supervisor

Starbucks
04.2019 - 11.2023

Cashier/Server

Cavanaugh Marketing Network
01.2019 - 01.2024

Associate of Arts - Liberal Arts

Kingsborough Community College

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Genesis Burns