Genesis Carrillo
Plainview,TX
Summary
Dedicated and reliable professional with over 3 years of experience in customer service and the fitness environment. Skilled in communication, conflict resolution, and team collaboration, with a strong ability to provide a positive client experience, and handle high-pressure situations calmly and effectively. Flexible and quick to adapt, with a growing foundation in healthcare and certified in phlebotomy, seeking to apply both customer care and clinical skills in a healthcare setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
Plainview, Texas
06.2021 - Current
- Provided exceptional customer service to enhance member satisfaction.
- Registered new members and processed membership transactions efficiently.
- Maintained cleanliness and organization throughout the fitness facility.
- Assisted members with gym equipment usage and fitness inquiries.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Handled customer complaints in an efficient and courteous manner.
- Presented and explained services and products to meet member needs.
- Answered member questions about products and services.
- Verified identity information on new accounts using established procedures.
- Supported sales team members to drive growth and development.
- Monitored facility safety standards to ensure a secure environment for all.
Customer Service Representative
Stage Stores
Plainview, Texas
06.2020 - 09.2020
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure smooth store operations.
- Handled returns and exchanges according to company policies.
- Assisted in restocking merchandise on sales floor regularly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Plainview High School
Plainview, TX05-2021
Some College (No Degree) - General Studies
South Plains College
Plainview, TXSkills
- Customer service
- Conflict resolution
- Cash handling
- Customer relationship management
- Facility safety monitoring
- Communication skills
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Member onboarding
- Relationship building
- Point-of-sale system
- Complaint handling
- Teamwork skills
Certification
- CPR/ AED Certified
- Certified Phlebotomy Technician (CPT)- South Plains College - July 2025-Current
- NHA Certified Phlebotomy Technician (CPT)- July 2025- Current
References
References available upon request.
Timeline
Member Service Representative
Planet Fitness
06.2021 - Current
Customer Service Representative
Stage Stores
06.2020 - 09.2020
High School Diploma -
Plainview High School
Some College (No Degree) - General Studies
South Plains College
Similar Profiles
Spencer PiangaSpencer Pianga
Shift Lead at Planet Fitness (EPIC Fitness Group)Shift Lead at Planet Fitness (EPIC Fitness Group)
Cody Nidlund EckCody Nidlund Eck
Master Trainer at Texas Family Fitness/Planet FitnessMaster Trainer at Texas Family Fitness/Planet Fitness
Valinda Clemons-ElderValinda Clemons-Elder
Shift Manager at Epic Fitness Group Planet FitnessShift Manager at Epic Fitness Group Planet Fitness
RACHELLE SCARBORRACHELLE SCARBOR
Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)
Melba FolsomMelba Folsom
Long Term Vacancy Teacher at Plainview ISDLong Term Vacancy Teacher at Plainview ISD