GENESIS CASTRO
New York,USA
Summary
Detail-oriented property and facilities management professional with extensive experience overseeing commercial properties and corporate facilities. Expertise includes coordinating maintenance and janitorial services, managing vendor relationships, administering service contracts, and drafting term sheets. Experienced in budgeting support, ensuring compliance, and fostering strong tenant relations. Proven success managing diverse portfolios, from corporate offices at Google to commercial real estate properties at Simone Development. Brings a solution-focused and detail-oriented approach to operational oversight and property management.
Overview
8
8
years of professional experience
Work History
Property Coordinator
Simone Development
The Bronx, New York
02.2025 - Current
- Coordinated the daily operations of a diverse commercial property portfolio, including medical offices, retail centers, and mixed-use spaces, ensuring seamless functionality and tenant satisfaction.
- Managed service contracts, term sheets, budgeting, and work orders, supporting Property Managers in maintaining efficiency and property value.
- Oversaw vendor performance for janitorial, security, and maintenance services while ensuring compliance with local codes and company standards.
- Assisted with budget preparation, financial tracking, and reporting, helping streamline operations and control costs.
- Supported tenant relations by facilitating move-ins/outs, utility setups, and service requests to deliver a positive tenant experience.
- Managed lease agreements and ensured compliance with company policies.
Facilities Coordinator
JLL SUPPORTING GOOGLE
New York, NY
10.2023 - 02.2025
- Coordinated facilities services for Google's New York campus, ensuring safety, functionality, and efficiency through effective maintenance, repairs, utilities management, hygiene, and resource optimization.
- Served as the primary liaison for the janitorial vendor, the largest service provider at a large-scale site, supporting over 3,000 client employees.
- Collaborated with cross-functional teams, including real estate, project management, finance, and operations, to address and resolve facility-related challenges.
- Liaised with contractors to plan, oversee, and execute projects, ensuring adherence to timelines, budget constraints, and quality standards while facilitating effective communication to address any challenges promptly.
- Organized and led client meetings to evaluate event and facility requirements, ensuring alignment with client expectations.
- Assist in space utilization planning to accommodate team growth, or restructuring.
- Contributed to the successful opening of a 1.3 million square-foot facility, ensuring operational readiness and seamless launch coordination.
Tenant Service Coordinator
K&R REALTY
New York, NY
12.2021 - 10.2023
- Directed daily operations for a portfolio of over 20 residential properties, managing a team of 10 superintendents, coordinating maintenance schedules, and cultivating tenant relationships to uphold superior service standards.
- Facilitated billing, rent collection, and lease agreement compliance while entering data into Yardi, SPIRE, and MDS systems.
- Organize and support tenant events, such as holiday gatherings or safety drills, to foster a sense of community.
- Conducted regular inspections of residential units to ensure compliance with safety regulations and standards, and inspected vacated apartments prior to new occupancy to assess damage or required repairs.
- Purchased building and maintenance supplies and coordinated with subcontractors to facilitate repairs.
- Assisted in the successful launch of a new residential building with over 300 apartments by coordinating weekly punch list reviews, ensuring timely and safe completion.
Sales Associate Team Leader
DISNEY STORE
New York, NY
10.2017 - 12.2021
- Provided training and leadership to a staff of over 100 team members, ensuring efficient operations and fostering collaboration.
- Monitored store inventory levels to maintain an adequate supply of merchandise for customers.
- Analyzed sales data to identify performance trends, set goals, and develop strategies for achieving sales targets.
- Implemented strategies to enhance the guest experience, such as creating a welcoming atmosphere, and personalizing interactions whenever possible.
Education
Bachelor of Science (B.S.) - Criminology
John Jay College of Criminal Justice
NY05.2020
Skills
- Google Suite
- Software Proficiency
- Administrative Support
- Term Sheet Drafting & Review
- Budgeting & Expense Tracking
- Property and Facilities management
- Vendor & Service Contract Negotiation
- Tenant Relations, Lease Coordination & Project Oversite
- Microsoft Office, Google Suite, Yardi, SPIRE, Corrigo, GUTs
References
References available upon request
Timeline
Property Coordinator
Simone Development
02.2025 - Current
Facilities Coordinator
JLL SUPPORTING GOOGLE
10.2023 - 02.2025
Tenant Service Coordinator
K&R REALTY
12.2021 - 10.2023
Sales Associate Team Leader
DISNEY STORE
10.2017 - 12.2021
Bachelor of Science (B.S.) - Criminology
John Jay College of Criminal Justice
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