Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Genesis Cortez

Forest Park,GA

Summary

Driven and bilingual professional with a proven track record in customer service and cash handling, demonstrated at Boba Theory. Skilled in fostering customer relationships and enhancing customer satisfaction through attentive service and empathy. Excels in team collaboration and effective communication, ensuring operational excellence and business growth.

Overview

2
2
years of professional experience

Work History

Cashier/Barista

Boba Theory
05.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Attended in both English and Spanish
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier/ Assistant

Beauty Inside
10.2022 - 05.2023
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.

Education

High School Diploma -

Forest Park High School
Forest Park, GA
05.2025

Skills

  • Bilingual (English & Spanish) and learning a third language: Korean
  • Punctual
  • Excellent Customer Service
  • Customer Assistance
  • Patience and Empathy
  • Order Taking
  • Written and verbal communication
  • Team Collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier/Barista

Boba Theory
05.2023 - Current

Cashier/ Assistant

Beauty Inside
10.2022 - 05.2023

High School Diploma -

Forest Park High School

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Genesis Cortez