Genesis Cruz
Summary
Dedicated and results-driven professional with leadership experience in customer service, team supervision, administrative operations, and cannabis retail management. Skilled in building positive customer relationships, leading teams, maintaining compliance standards, and creating efficient workplace operations. Recognized for strong communication, problem-solving abilities, and a commitment to delivering exceptional customer experiences while supporting business growth and team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cannabis Manager
Rowland Greenz
Hacienda Heights
04.2023 - 02.2026
- Managed daily dispensary operations while ensuring compliance with state and local cannabis regulations
- Supervised, trained, and supported bud-tenders to enhance product knowledge and customer engagement.
- Maintained high customer service standards, contributing to increased customer satisfaction and loyalty.
- Assisted customers in selecting cannabis products based on desired effects, potency, consumption methods, and individual preferences
- Maintained extensive knowledge of flower, concentrates, edibles, cartridges, pre-rolls, tinctures, and other cannabis products.
- Oversaw cash handling procedures, register reconciliation, and end-of-day reporting.
- Resolved customer concerns with professionalism and efficiency, fostering customer retention and repeat business.
- Maintained a clean, organized, and welcoming retail environment
Administrative Assistant
Just Us 4 Youth
Hacienda Heights
10.2022 - 04.2023
- Coordinated schedules and meetings for youth programs and staff.
- Assisted in preparing materials for workshops and events.
- Managed office supplies and ordered necessary resources.
- Maintained records, prepared documents, and assisted with program coordination.
K.E.E.P Coordinator
Just Us 4 Youth
Hacienda Heights
04.2020 - 10.2022
- Supervised over 25 employees across multiple school sites.
- Coordinated youth programs to enhance engagement and community involvement.
- Assisted in developing educational materials for diverse youth audiences.
- Managed schedules and logistics for workshops and events regularly.
- Worked closely with parents, teachers, administrators, and district personnel
- Managed incident reporting, scheduling, data collection, and operational procedures.
- Utilized conflict-resolution techniques and de-escalation strategies when necessary.
Education
SEEO High School
Pomona, CASkills
Results-oriented leader with expertise in customer service, team supervision, and cannabis retail management Specializes in fostering customer relationships, ensuring compliance, and streamlining operations Committed to enhancing customer experiences and driving team success to support business growth
Results-oriented leader with expertise in customer service, team supervision, and cannabis retail management Specializes in fostering customer relationships, ensuring compliance, and streamlining operations Committed to enhancing customer experiences and driving team success to support business growth
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Office Personnel Certification
Timeline
Cannabis Manager
Rowland Greenz
04.2023 - 02.2026
Administrative Assistant
Just Us 4 Youth
10.2022 - 04.2023
K.E.E.P Coordinator
Just Us 4 Youth
04.2020 - 10.2022
SEEO High School