Genesis Delsaz
Summary
Dynamic and tech-savvy professional with experience at Metro by T-Mobile, excelling in customer satisfaction and team leadership. Fluent in English and Spanish, and learning my Portuguese. adept at resolving issues efficiently. Known for a friendly demeanor and achieving sales targets, consistently enhancing customer experiences and driving revenue growth. Reliable, punctual, and motivated by commission-based incentives.
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
MANAGER
Metro by Tmobile
Lowell
04.2023 - Current
- Give customers my 100%
- Give out a helping hand to my coworkers support them and uplift them the most I can
- Give them sales tips into not loosing a customer making a angry upset customer leave with multiple things
- Scheduling, going over promos.
- Arriving on time to give my boss and my workers my all
- Can do energy.
- Organizing and cleaning the store
- Doing inventory checks with accessori and with phones
REPRESENTATIVE
Walgreens
Methuen
12.2022 - 04.2023
- Assisted customers with product selections and inquiries.
- Maintained organized merchandise displays for optimal customer accessibility.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure store cleanliness and orderliness.
- Educated customers about promotions and loyalty programs effectively.
- Managed inventory by restocking shelves and tracking product levels.
Food worker
Wendy’s
Methuen
10.2020 - 08.2022
- Prepared food items according to company recipes and standards.
- Maintained cleanliness in kitchen and dining areas throughout shifts.
- Operated kitchen equipment safely and efficiently during busy hours.
- Restocked supplies and ingredients to ensure smooth operations at all times.
- Assisted customers with orders and provided exceptional service daily.
Education
High School Diploma -
Methuen High School
Methuen, Massachusetts 08.2019 - 06.2022
Skills
- Customer Service
- Problem Solving
- Tech Savvy
- Communication
- Interpersonal Skills
- Negotiation
- Calm Under Pressure
- Reliability
- Punctuality
- Cash Handling
- Card Handling
- Customer relationship management
- Sales strategy
- Team leadership
- Visual merchandising
- Problem solving
- Employee training
- Staff scheduling
- Customer service
- Motivational support
- Store organization
- Cash handling
Certification
Phlebotomy Certificate, Bci, Lowell, MA
Timeline
MANAGER
Metro by Tmobile
04.2023 - Current
REPRESENTATIVE
Walgreens
12.2022 - 04.2023
Food worker
Wendy’s
10.2020 - 08.2022
High School Diploma -
Methuen High School
08.2019 - 06.2022