Genesis De Oleo Romero
Bronx,NY
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Urban Resources Institute
Bronx, New York
05.2023 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Participated in professional development activities related to case management best practices.
- Supported family members by providing information on local support groups.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Facilitated group sessions and workshops for clients on various topics.
- Conducted initial assessments to determine client eligibility for programs and services.
- Advocated on behalf of clients to secure necessary services and support.
Customer Service Representative / Cashier
Rainbow Shops
Bronx, NY
06.2017 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Student Intern
Mexican Coalition
Bronx, New York
09.2021 - 05.2022
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Maintained client records and updated them as necessary.
- Answered incoming calls promptly and professionally.
- Conducted Coved-19 test.
- Provided pantry to the community as needed.
Direct Sales Marketer
BWW Britt Worldwide
Manhattan, NY
03.2020 - 04.2021
- Assisted in developing training programs for new members of the sales team.
- Managed budgets for marketing initiatives and tracked progress against goals.
- Maintained relationships with existing clients by providing support, information, and guidance.
- Created effective content for advertising materials including brochures, flyers, catalogs.
Student Intern
Puerto Rico Family Institute, Inc
Bronx, New York
11.2019 - 03.2020
- Provided administrative support, such as scheduling appointments, filing paperwork, and taking notes during meetings.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Sorted and organized files, spreadsheet, and report.
Education
Bachelor of Science - Human Services
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2022
Associate of Science - Human Services
Borough of Manhattan Community College
New York City, NY06-2020
High School Diploma -
Bronx Bridges High School
The Bronx, NY07.2017
Colegio Evangelico 19 De Marzo
Azua, Dominican Republic12-2015
Skills
- Case Management
- Client Advocacy
- Needs Assessment
- Discharge Planning
- Community Resources
- Relationship Building
- Positive Attitude
- Team Player
Certification
- NYSDOH Registered Opioid Overdose Program, 03/22/2024
- Adults and Pediatric First Aid/CPR/AED, 05/10/2024
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Case Manager
Urban Resources Institute
05.2023 - Current
Student Intern
Mexican Coalition
09.2021 - 05.2022
Direct Sales Marketer
BWW Britt Worldwide
03.2020 - 04.2021
Student Intern
Puerto Rico Family Institute, Inc
11.2019 - 03.2020
Customer Service Representative / Cashier
Rainbow Shops
06.2017 - 02.2023
Bachelor of Science - Human Services
John Jay College of Criminal Justice of The City University of New York
Associate of Science - Human Services
Borough of Manhattan Community College
High School Diploma -
Bronx Bridges High School
Colegio Evangelico 19 De Marzo
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