Genesis Encarnacion
Davie,FL
Summary
Professional with strong background in customer support, Skilled in handling multiple tasks efficiently, and active listening to build rapport with clients and team members alike. Efficient in time management and logistics.
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
FedEx
01.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Customer Service Associate
Lowe's
03.2023 - 12.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Pet Counselor
Petland
11.2022 - 03.2023
- Assisted clients in selecting the right pet for their lifestyle, ensuring a successful adoption process.
- Collaborated with team members to maintain a clean and safe store environment, promoting positive customer experiences.
- Managed inventory effectively, ensuring adequate stock levels of essential items at all times.
- Streamlined store operations by organizing supplies efficiently, reducing time spent searching for needed items during busy periods.
- Boosted revenue growth through upselling additional services such as grooming packages or training classes when appropriate during customer interactions.
- Educated customers on proper pet nutrition, leading to healthier pets and increased sales of premium food products.
Sales Associate
Pet Supermarket Inc.
02.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed comprehensive knowledge of diverse animal species, enabling accurate guidance on individual care requirements for clients.
Education
Western High School
Davie, FLSkills
- Customer service
- Conflict resolution
- Outstanding communication skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Team leadership
- Active listening
- Adaptability
Timeline
Customer Service Agent
FedEx
01.2024 - Current
Customer Service Associate
Lowe's
03.2023 - 12.2023
Pet Counselor
Petland
11.2022 - 03.2023
Sales Associate
Pet Supermarket Inc.
02.2022 - 11.2022
Western High School
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