Genesis Estrada Guzman
Summary
Hardworking and dedicated student with a strong interest in marketing and social media. Known for being reliable, communicative, and determined. Understand online platforms and how they connect with audiences, along with a genuine enthusiasm for creative strategy and teamwork. Looking to grow through hands-on experience in a marketing internship, while contributing new ideas and a positive attitude to the team
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Trainer
Wendy's
01.2024 - Current
- Watched team's performance to keep service quality and productivity high.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety, and performance requirements.
Barista Trainer
Camp Coffee
12.2022 - 08.2024
- Trained new baristas on beverage preparation and customer service techniques.
- Provided friendly, attentive service in a busy setting, helping customers feel welcome and supported while building strong communication and people skill
- Promoted seasonal products and up sold menu items, applying persuasive techniques and product positioning strategies.
- Prepared and customized beverages to meet people's preferences, demonstrating attention to detail to consumer needs
Retail Sales Associate
El Super Market
08.2023 - 01.2024
- Welcomed customers with a friendly attitude and helped them find products that matched their needs, creating a positive shopping experience and encouraging repeat visits.
- Kept shelves stocked and organized by regularly checking inventory and restocking popular items to ensure everything was easy to find.
- Maintained a clean and safe store environment, helping customers feel comfortable and cared for while shopping.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
West Caldwell High School
Lenoir, NC06-2026
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Coaching and mentoring
- Team leadership and supervision
- Work Planning and Prioritization
- Multitasking and organization
- Flexible and adaptable
- Organizational skills
- Active listening
Accomplishments
- Made the Dean's & Honor Roll multiple semesters.
- Completed 3 AP courses while maintaining a 4.3 GPA.
- Served as DECA Member, gaining hands-on experience in marketing and business strategy.
- Led a school fundraiser that raised over $1,000 for a local charity.
- Started a homemade strawberry business with sibling, managing packaging, pricing, and customer outreach.
- Recognized by management for consistently exceeding customer service expectations.
- Employee of the Month and Year 2024 & May 2025
Certification
- Positional Work Training - 2024-2025
- ServSafe Food Handler Certificate - 2022
- Career Preparedness Certification -2022
- Adobe Certified Professional Graphic Design & Illustration - 2024
- Adobe Certified Professional Visual Design - 2024
- Conover Credential Workplace Readiness - 2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- Fashion
- Helping others and making a positive impact
- Teamwork and leadership
- Volunteering and community involvement
- Marketing and brand development
- Social media strategy and content creation
Timeline
Crew Trainer
Wendy's
01.2024 - Current
Retail Sales Associate
El Super Market
08.2023 - 01.2024
Barista Trainer
Camp Coffee
12.2022 - 08.2024
High School Diploma -
West Caldwell High School
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