Genesis Evans
Lake Helen,FL
Summary
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Vice President
Slither Inn Exotic Pet Rescue
08.2024 - Current
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
Senior Cosmetologist
Self Employed
06.2010 - Current
- Initiated and engaged clients in conversations as part of personalized service.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Implemented creative marketing strategies to attract new clients and promote the salon''s offerings.
Salon Manager
SmartStyle
02.2011 - 09.2015
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
Education
Bachelor of Science - Health Business Managment
Daytona State College
DeLand, FL06-2027
No Degree - Cosmetology
Daytona State College
Daytona Beach, FL06-2010
Skills
- Team leadership
- Critical thinking
- Coaching and mentoring
- Customer service
- Staff development
Certification
- Cosmetology License - Florida Board of Cosmetology.
Timeline
Vice President
Slither Inn Exotic Pet Rescue
08.2024 - Current
Salon Manager
SmartStyle
02.2011 - 09.2015
Senior Cosmetologist
Self Employed
06.2010 - Current
Bachelor of Science - Health Business Managment
Daytona State College
No Degree - Cosmetology
Daytona State College
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