GENESIS FERNANDEZ
Tolleson,AZ
Summary
Professional Summary
Overview
16
16
years of professional experience
Work History
Phlebotomist
LABORATORIO CERLAB
Puerto Peñasco, Sonora
06.2024 - 06.2026
- Collected blood samples from patients using proper techniques and safety protocols.
- Maintained accurate patient records and documentation throughout the collection process.
- Assisted in training new staff on phlebotomy procedures and best practices.
- Ensured cleanliness and organization of work areas and equipment at all times.
- Responded to patient inquiries regarding procedures with empathy and professionalism.
- Coordinated with laboratory staff to facilitate efficient sample processing and handling.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Caregiver, Special Needs
Family care connection
Phoenix, Az
08.2022 - 05.2024
- Assisted individuals with daily living activities and personal hygiene.
- Developed personalized care plans tailored to individual needs and preferences.
- Provided emotional support and companionship to enhance well-being.
- Coordinated with healthcare providers for effective treatment plans and medication management.
- Monitored health conditions and reported changes to family members and professionals.
- Engaged clients in recreational activities to promote social interaction and enjoyment.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Developed positive relationships with families of special needs individuals.
- Administered medication when needed according to doctor's instructions.
Caregiver
Community Care Solutions, LLC
Phoenix, Az
06.2014 - 06.2023
- Provided compassionate care to clients in daily living activities.
- Assisted clients with mobility, ensuring safety and comfort.
- Administered medications according to prescribed schedules and guidelines.
- Developed personalized care plans based on individual client needs.
- Maintained accurate records of client health and progress updates.
- Communicated effectively with family members regarding care concerns.
- Trained new caregivers on best practices and company protocols.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Followed care plan and directions to administer medications.
Paraprofessional
Buckeye Elementary School District
Buckeye, USA
10.2019 - 06.2021
- Identified warning signs of emotional or developmental problems and reported to parents.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Dispersed and gathered assignments and test materials to hand out and prepare for grading.
- Kept learning environments focused, inclusive and supportive at all times.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Assisted in preparing reports and paperwork for parent-teacher conferences.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Led reading and arts and crafts lessons.
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
- Graded tests and papers and recorded grades for teaching staff.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained head count and attendance sheets.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Assigned homework assignments and quizzes and wrote corresponding keys.
- Maintained safety and security of all youth under care.
- Organized activities to promote students' social, physical and emotional development.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Met with team of professionals from different disciplines to implement comprehensive action plan.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
- Spoke with parents about student needs to garner additional support.
- Planned and led activities to develop students' physical, emotional and social growth.
- Facilitated group sessions and provided one-on-one support.
- Assessed student assignments to check quality and completeness and assign grades.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Customer Service Adjuster
U-Haul Corporate Office
Phoenix, USA
06.2017 - 10.2018
- Making sure customers were safe and meeting their needs in help
- Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Examined claims forms and other records to determine insurance coverage.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Working from home
Assistant Associate
Metro Pcs
Phoenix, USA
01.2015 - 03.2017
- Recommended merchandise to customers based on needs and preferences.
- Performed site evaluations, customer surveys and team audits.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Created agendas and communication materials for team meetings.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Assistant Manager
Taxi Del Sol
Phoenix, USA
11.2010 - 11.2015
- Lead the team in maintenance revenue target and best customer services
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Communicated with managers of other departments to maintain transparency.
- Making sure all administrative functions operate at the highest level
- Preparing documents and custom declaration
- Managing order and stock
- Responsible for collecting payment from clients with negative account balances, running weekly reports
- Reviewing customer feedback and then suggesting ways to improve processes and service levels
- Scheduling, checking inventory, stocking
- Created employee schedules to enable all shifts adequate staffing and coverage.
- Trained team members in successful strategies for meeting operational and sales targets.
Education
High School Diploma -
Maryvale High School
Phoenix, AZSkills
- Cost control
- Customer service-oriented
- Business Administration
- Sales growth
- Outstanding interpersonal skills
- Employee performance evaluations
- Business analysis
- Financial Management
- Computer literate
- Consistently meets sales goals
- POS systems knowledge
- Business Planning
- Recruiting and interviewing
- Sales experience
- Training
- Consulting
- Staff training and development
- Customer service
- Staff management
- Skilled problem solver
- Natural leader
- Bilingual in Spanish
- Opening and closing procedures
- Employee scheduling
Timeline
Phlebotomist
LABORATORIO CERLAB
06.2024 - 06.2026
Caregiver, Special Needs
Family care connection
08.2022 - 05.2024
Paraprofessional
Buckeye Elementary School District
10.2019 - 06.2021
Customer Service Adjuster
U-Haul Corporate Office
06.2017 - 10.2018
Assistant Associate
Metro Pcs
01.2015 - 03.2017
Caregiver
Community Care Solutions, LLC
06.2014 - 06.2023
Assistant Manager
Taxi Del Sol
11.2010 - 11.2015
High School Diploma -
Maryvale High School