GENESIS GUERRERO
Allentown,PA
Summary
Professional with experience in customer service and administrative support. Strong background in managing front desk operations, handling inquiries, and ensuring customer satisfaction. Demonstrates effective communication, problem-solving skills, and adaptability in dynamic environments. Reliable team player focused on achieving outcomes and excelling in collaborative settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
Amazon
11.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Front Desk Customer Service Representative
Los Compadres Barbershop
10.2022 - 12.2024
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
ASSOCIATE
Shipbob
03.2024 - 07.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
- Developed and implemented strategies to increase customer satisfaction and engagement
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams
- Enhanced customer engagement through the development of personalized email marketing campaigns
- Onboarded new team members and coached personnel in marketing tasks
FOOD SERVICE WORKER
Dorney Park
06.2022 - 10.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Education
High School Diploma -
William Allen High School
Allentown 05.2024
Skills
- Attention to detail
- Time management
- Computer skills
- Customer interaction
- Cash handling
Certification
Food handling certification
Languages
Spanish
Native or Bilingual
Timeline
Associate
Amazon
11.2024 - Current
ASSOCIATE
Shipbob
03.2024 - 07.2024
Front Desk Customer Service Representative
Los Compadres Barbershop
10.2022 - 12.2024
FOOD SERVICE WORKER
Dorney Park
06.2022 - 10.2022
High School Diploma -
William Allen High School
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