Genesis Hopkins
Sacramento,CA
Summary
Customer service expert with extensive experience, specializing in cash handling and customer loyalty development. Proven track record of exceeding expectations and resolving issues efficiently, contributing to improved team operations and customer satisfaction. Recognized for reliability and strong interpersonal skills, maintaining professionalism and cleanliness in all environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUA
Allegiant Airlines
Stockton, CA
06.2025 - Current
- Assisted passengers with check-in, boarding passes, and travel documentation
- Provided excellent customer service by answering questions and resolving passenger concerns
- Managed baggage check and ensured proper tagging and handling procedures
- Coordinated boarding process and made gate announcements in a timely, professional manner
- Ensured compliance with airline safety, security, and FAA regulations
- Handled flight delays, cancellations, and rebooking while maintaining customer satisfaction
- Collaborated with team members and flight crew to ensure smooth daily operations
- Maintained accurate records and processed transactions using airline computer systems
- De-escalated customer issues and provided effective solutions in high-pressure situations
- Assisted passengers with special needs, including wheelchair services and priority boarding
Volunteer
Athletic Edge
Santa Clara, CA
05.2024 - Current
- Assisted with food and beverage service during large-scale events, serving high volumes of customers in a fast-paced stadium environment
- Operated point-of-sale (POS) systems to process transactions accurately and efficiently
- Maintained cleanliness and organization of concession stands in compliance with health and safety standards
- Provided customer service by handling orders, answering questions, and resolving issues professionally
- Collaborated with team members to ensure smooth operations during peak event times
- Managed inventory by restocking supplies and monitoring product levels throughout events
- Handled cash and card payments responsibly while maintaining accuracy
- Followed food safety guidelines and proper handling procedures
Customer Service Cashier
The Healthy Spot
05.2023 - 08.2025
- Prepared and served various healthy food and drink items to customer specifications in fast-paced environments.
- Prepared on the go quick grab healthy juices, donuts and other snacks.
- Created professional and eye catching presentations of healthy snacks.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Collaborated with team members to maintain smooth operations during peak hours.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Bachelor of Science - Kinesiology
California State University, Sacramento
Sacramento, CA05-2028
High School Diploma -
Aspire Langston Hughes Academy
Stockton, CA05-2024
Skills
- Customer Service
- Patience and composure
- Cash Handling
- Problem-Solving
- Calm Demeanor
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Cost reduction strategies
- Teamwork and collaboration
Certification
Food handlers certification
ServSafe Alcohol certification
CPR Certification
Community Health Worker
Timeline
CUA
Allegiant Airlines
06.2025 - Current
Volunteer
Athletic Edge
05.2024 - Current
Customer Service Cashier
The Healthy Spot
05.2023 - 08.2025
High School Diploma -
Aspire Langston Hughes Academy
Bachelor of Science - Kinesiology
California State University, Sacramento
Skills
- Cleaning and sanitizing
- Team Collaboration
- Active Listening
Education
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