Genesis Idrovo

•Assisted customers with inquiries, ensuring clear communication of services and
fees.
•Maintained records of transactions to ensure compliance with regulatory
requirements.
•Collaborated with team members to streamline transaction procedures and enhance
efficiency.
•Conducted routine audits of financial transactions to identify discrepancies or
errors.
•Handled sensitive customer information with discretion, maintaining
confidentiality at all times.

Verified customer identification and supporting documents at point of sale.

• Processed remittance transactions at MEXCOL money transfer desk.
• Verified customer identification and transfer details for MEXCOL compliance checks.
• Collected cash payments and issued transfer receipts for customers.

• Coordinated employee benefits enrollment and changes to ensure accurate processing. • Supported communication of benefits information to employees • Maintained accurate records of employee benefits participation and contributions. • Collaborated with HR team to streamline benefits administration processes. • Processed all FMLA, PFL, ADA, DISABILITY, and WORKERS COMP Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

• Coordinated employee benefits enrollment for CABS Health network staff and dependents.
• Verified eligibility details and processed benefits changes using carrier systems.
• Responded to employee questions about medical, dental, vision, and retirement plans.

• Conducted outreach calls to Medicaid members, identifying needs and connecting them with relevant community resources.
• Support individuals with access to healthcare programs and community assistance resources.
• Educate members on benefits, community resources, and available support services.
• Completed eligibility screenings, assessing qualifications for food assistance, housing support, and other essential social services.
• Refer eligible members to food banks, housing programs, and community-based organizations.
• Performed follow-up calls, facilitating resource access and addressing ongoing member needs.
• Assist with community outreach events and provide information about available programs and services.