Genesis Infantas
Amston,CT
Summary
Highly skilled and enthusiastic professional with over 5 years of experience in the substance abuse and mental health treatment industry as well as managing operations in patient-centric medical offices. Offering excellent counseling, rapport-building and communication skills with clients and families from diverse backgrounds. Contribute to high-volume medical practices by providing exceptional customer service. Known for having a positive attitude and consistently exceeding performance standards.
Overview
4
4
years of professional experience
Work History
Care Coordinator
Newport Healthcare
02.2023 - Current
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
Psychiatric Technician
Eastern Connecticut Health Network
06.2020 - 12.2022
- Documented patient behaviors, reactions, and progress in medical records, maintaining confidentiality and accuracy.
- Provided crisis intervention services, deescalating volatile situations and maintaining safety.
- Conducted group therapy sessions, fostering positive communication and social skills among patients.
- Improved patient outcomes by collaborating closely with psychiatrists to review treatment plans regularly.
- Acted as Emergency Room Secretary throughout time spent here:
- Streamlined communication by promptly answering phone calls and relaying important messages.
- Maintained a well-organized work environment through filing and document organization.
Education
Master of Healthcare Administration -
University of New Haven
West Haven, CT05.2024
Bachelor of Arts - Human Development And Family Studies
University of Connecticut
Storrs, CT05.2021
Skills
- Progress Monitoring
- Multidisciplinary team collaboration
- Documentation
- Medical Terminology
- Data entry proficiency
- File Management
- Calendar Management
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Care Coordinator
Newport Healthcare
02.2023 - Current
Psychiatric Technician
Eastern Connecticut Health Network
06.2020 - 12.2022
Master of Healthcare Administration -
University of New Haven
Bachelor of Arts - Human Development And Family Studies
University of Connecticut
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