GENESIS JIMENEZ
Sacramento,CA
Summary
Driven Medical Biller with a track record of enhancing patient satisfaction and streamlining billing operations at Medical Group. Demonstrated ability to improve payment collections and accuracy, fostering teamwork and meticulous attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Medical Biller
Medical Group
12.2023 - 01.2024
- Verified insurance of patients to determine eligibility.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
Housekeeper
Hyatt Hotel
01.2023 - 11.2023
- Approach all encounters with guests and employees in a friendly service-oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working thoroughly clean and restock the required number of guest rooms per shift.
- Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guest rooms.
Customer Service Cashier
Yum Yum Donuts
07.2022 - 01.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Cashier
Wienerschnitzel
07.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
Medical Insurance Billing
UEI College
Sacramento, CA05.2024
Medical Insurance Coding
UEI College
Sacramento, CA05.2024
Skills
- Insurance Claims
- Medical Billing
- Insurance Billing
- Electronic Claims
- CPT Knowledge
- Customer Service
- ICD-10
- Medical terminology
- Teamwork and Collaboration
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Biller
Medical Group
12.2023 - 01.2024
Housekeeper
Hyatt Hotel
01.2023 - 11.2023
Customer Service Cashier
Yum Yum Donuts
07.2022 - 01.2023
Cashier
Wienerschnitzel
07.2021 - 07.2022
Medical Insurance Billing
UEI College
Medical Insurance Coding
UEI College
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