GENESIS KELLEY
Anaheim
Summary
Dynamic sales leader with a proven track record in premium and luxury retail. Consistently surpassing sales targets while driving team performance through strategic insights and a commitment to excellence. Expertise in cultivating top producers and building high-performing teams by leveraging coaching, goal setting, and client development strategies to enhance overall productivity. Ensuring alignment with brand values by understanding customer behavior, luxury service standards, and relationship-based selling. Skilled at identifying market opportunities and training teams to capitalize on market trends. Deliver exceptional client experiences that foster long-term loyalty.
Overview
26
26
years of professional experience
Work History
Customer Solutions Representative
McMaster-Carr
Santa Fe Springs, CA
03.2026 - Current
- Assist customers in navigating product selection efficiently and effectively by providing answers to inquiries and helping customers complete their orders.
- Resolve customer inquiries by effectively utilizing internal and external resources.
- Manage urgent delivery and order requests to enhance customer satisfaction by coordinating efforts between the warehouse and carriers to secure timely solutions for client requirements.
- Facilitate customer access to essential digital product information through comprehensive research and problem-solving techniques.
Team Manager, Fine Jewelry
Bloomingdale's
Costa Mesa, CA
05.2025 - 03.2026
- Led cross-FOB collaboration with stylists and associates, driving inter-selling growth of more than 110% year-over-year.
- Support the execution of elevated brand shopping experiences, including special events, client activations, and new product launches.
- Repositioned a store stylist into fine jewelry as a primary home base, driving a 10% increase to their $1M client book.
- Accelerated top-producer business growth to $10M by December 2025, exceeding the General Manager’s 2028 target with 20% increase.
Sales Manager - Center Core
Bloomingdale's
Costa Mesa, CA
11.2024 - 04.2025
- Handled customer relations issues with efficiency and professionalism, achieving rapid resolution and high levels of client satisfaction.
- Revitalize a low-performing team of 30+ associates by coaching out low performers, resetting expectations, and reestablishing the department's performance standards.
- Recommended high-performing sales associates for top producer roles to optimize team structure and enhance overall performance.
Assistant Sales Manager - Home
Bloomingdale's
Costa Mesa, CA
09.2023 - 10.2024
- Recruited, trained, and onboarded new team members, ensuring operational excellence and team alignment.
- Manage and develop roughly 35 sales associates through KPIs, product knowledge, customer-facing service, and selling techniques to drive department improvement.
- Coached and promoted high-achieving sales producers to $1M+ producer roles, boosting growth.
- Led client development training initiatives, resulting in approximately 20% of departmental revenue being consistently generated through strong client book engagement and retention.
- Achieve department sales goals through forecasts, promotional planning, and execution of daily sales activities.
- Maintained Bloomingdale's premium brand image through merchandise presentation, visual standards, and in-store promotions.
Business Manager
Bloomingdale's
Costa Mesa, CA
02.2022 - 09.2023
- Developed and implemented strategic plans for business growth, results focused on increased market share and profitability.
- Cross-functional team development to increase cross-selling.
- Coached, developed, and promoted team to top-performing $1M+ producer roles, directly contributing to sustained revenue growth and team advancement.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before escalating into larger issues.
Luxury Events Professional
Irvine Company - Fashion Island Hotel
Newport Beach, CA
10.2013 - 03.2020
- Synchronized event agendas and operational logistics to ensure flawless execution in line with client expectations and brand standards.
- Executed and managed day-of operations for large-scale local, national, and international events, hosting 200+ guests.
- Coordinated high-level boardroom meetings for executive clientele across domestic and international markets.
- Successfully planned and delivered government and political events, ensuring protocol adherence and logistical precision.
- Captured and analyzed post-event data to support process improvements, contributing to increased client satisfaction and retention rates.
Event Coordinator
Disney's Grand Californian Hotel/Vacation Club
Anaheim, CA
05.2000 - 05.2010
- Coordinated luxury platinum weddings and high-profile events, executing each according to client specifications with precision, creativity, and attention to detail.
- Increased sales revenue by driving up selling opportunities and delivering a personalized planning experience that aligned with the client's vision and budget.
- Coordinated logistics for multiple large-scale events, ensuring seamless execution and guest satisfaction.
- Oversaw end-to-end event operations, including vendor management, scheduling, and on-site execution to ensure seamless delivery.
- Maintained and expanded client relationships through proactive communication, personalized service, and post-event follow-up.
Education
Bachelor of Arts - Management
California State University, Fullerton
Fullerton, CASkills
- Project Management
- Problem-solving skills
- Strategic Partnerships
- Team building and development
- Goals and performance
- Client retention strategies
Timeline
Customer Solutions Representative
McMaster-Carr
03.2026 - Current
Team Manager, Fine Jewelry
Bloomingdale's
05.2025 - 03.2026
Sales Manager - Center Core
Bloomingdale's
11.2024 - 04.2025
Assistant Sales Manager - Home
Bloomingdale's
09.2023 - 10.2024
Business Manager
Bloomingdale's
02.2022 - 09.2023
Luxury Events Professional
Irvine Company - Fashion Island Hotel
10.2013 - 03.2020
Event Coordinator
Disney's Grand Californian Hotel/Vacation Club
05.2000 - 05.2010
Bachelor of Arts - Management
California State University, Fullerton