Genesis Lebron
San Tan Valley,AZ
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Financial counselor/billing
United Healthcare group
Gilbert, AZ
01.2023 - Current
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Managed client expectations and resolved any concerns or issues promptly.
- Developed and maintained strong client relationships through exceptional service and communication.
- Liaised between physician, patient and insurance carrier to verify that each party had necessary information.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Input statement information, reconciled accounts and resolved discrepancies.
Registration
East Valley ER and Hospital
Gilbert, AZ
09.2022 - 02.2024
- Responded promptly to telephone inquiries from patients, families, and staff members.
- Compiled and coded patient information or data in appropriate computer system.
- Reviewed medical records and gathered information needed to complete the registration process.
- Scanned documents into the appropriate medical records according to established policies and procedures.
- Assisted in training new registrars on departmental policies and procedures.
Unitcoordinator/medical assistant
Banner Health Care
Mesa, AZ
07.2021 - 12.2022
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Facilitated communication between healthcare providers and unit nurses throughout the organization.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
Patient care technician
Baylor Scott and White
Mckinney, TX
10.2019 - 06.2021
- Conducted safety rounds regularly to ensure safe environment for patients.
- Provided emotional support for patients and families during difficult times.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
Certified Medical Assistant/Administrative Assistant
North Texas Neurology & Neuropathy
Allen, TX
07.2017 - 10.2019
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Administered medications under physician's supervision.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
Education
Medical Assisting -
Daytona College
Ormond Beach, FLMedical billing and Coding -
Daytona College
Ormond Beach, FLSkills
- Remote Overnight triage coordinator
- Knowledgeable in payer products
- Insurance verification
- Payment collection
- Medical Terminology
- Financial counseling
- Medical billing and coding
- Payment negotiation
- Cash flow management
- Telephone etiquette
- Relationships and rapport
Professional Highlights
- Proficient PC knowledge and ability to type 30-40 wpm
- Ability to identify client's needs, goals, and objectives
- Strong oral and written communication skills
- Awarded for being a top performer in collections and excellent customer service
Timeline
Financial counselor/billing
United Healthcare group
01.2023 - Current
Registration
East Valley ER and Hospital
09.2022 - 02.2024
Unitcoordinator/medical assistant
Banner Health Care
07.2021 - 12.2022
Patient care technician
Baylor Scott and White
10.2019 - 06.2021
Certified Medical Assistant/Administrative Assistant
North Texas Neurology & Neuropathy
07.2017 - 10.2019
Medical Assisting -
Daytona College
Medical billing and Coding -
Daytona College
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