Genesis Lopez
Sanford,FL
Summary
Disciplined Marine Cargo Adjuster with extensive experience handling household goods moves for high-profile clients, including Google, ExxonMobil, Wells Fargo, and General Motors. Licensed in Florida and New York, currently pursuing adjuster licenses for California and Hawaii. Adept at claims management, problem-solving, and negotiation, with a strong analytical mindset and meticulous attention to detail. Recognized for fostering team collaboration, adapting to evolving needs, and delivering reliable, consistent results. Committed to providing exceptional customer service, thorough investigations, and effective solutions to ensure efficient claim resolution and clear communication with policyholders and stakeholders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claim Specialist Adjuster
Risk Strategies Company | Unirisc
01.2023 - Current
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Achieved high levels of client retention through meticulous attention to detail and proactive problem-solving during claim process.
- Enhanced customer satisfaction with timely and empathetic communication throughout claim process.
- Negotiated settlements for complex claims to ensure fair outcomes for all parties involved.
Total Loss Adjuster
Kemper Insurance
04.2022 - 11.2022
- Gathered information and reported findings for Kemper liability concerning damages or losses
- Proactively managed a case volume of 50-60 auto total loss claims with no overdue activities
- Communicated coverage, settlement and file outcomes to insured and claimant parties
- Completed Coverage and Liability determination review prior to initial contacts
- Verified vehicle estimate and damage appraisal based on total loss guides and state compliance
- Completed initial same day contact, achieved 100% success rate within 1st Quarter in role
- Achieved 96% File closure rate with 2nd Quarter in role
- Maintained 100% File audit score from 1st through 4th Quarter 2022
- Collaborative effectively and consistently with multiple departments and vendors to ensure timely contacts, file updates and settlement handling
- Increase production avg/payment cycle from 16 days to 6 day payment from Q1 to Q4/2022
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding
- Assisted attorneys in claimant defense if claim is contested
- Identified and collected evidence and determined value to specific claim to properly assess conditions
Sales Manager
Saks OFF 5TH
06.2014 - 03.2022
- Researched and communicated competitive activity to influence marketing plans and sales tactics
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners
- Executed and created strategic sales plans to expand customer base and extend global reach
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
- Tracked monthly sales to generate reports for business development planning
- Attended trade shows for in-person engagement and network building
- Analyzed business and sales targets using critical problem-solving skills
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Achieved company growth and brand development through market expansion and sales
- Established new accounts and serviced existing accounts maintaining professional relationships
- Developed and implemented new sales strategies to update product lines
- Maintained professional network of potential clients and business opportunities
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability
- Prepared sales production reports for senior management
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2012
Skills
- Florida adjuster license
- New York adjuster license
- Estimating Skills
- Liability Knowledge
- Team Building
- Planning & Organizing
- Microsoft Office
- Customer Service
- Fraud Detection Knowledge
- Claims analysis
- Problem-solving abilities
- Insurance coverage verification
Accomplishments
- Maintained a consistent closing ratio of 99%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Florida 6-20 All-Lines adjuster License, 2022
Languages
Spanish
Professional Working
Timeline
Claim Specialist Adjuster
Risk Strategies Company | Unirisc
01.2023 - Current
Total Loss Adjuster
Kemper Insurance
04.2022 - 11.2022
Sales Manager
Saks OFF 5TH
06.2014 - 03.2022
High School Diploma -
Dr. Phillips High School
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