Lisa Goodrich
Sanford,Florida
Summary
Results-driven Claims Adjuster with Security First Florida Insurance, skilled in settlement negotiation and critical thinking. Achieved high customer satisfaction ratings while managing over 50 claims monthly. Expert in policy interpretation and legal compliance, fostering team collaboration to enhance claim resolution efficiency and support policyholders during catastrophic events.
Overview
3
3
years of professional experience
Work History
Claims Adjuster
Security First Florida Insurance
06.2022 - Current
- Negotiated favorable settlements with claimants and attorneys to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
Education
Bachelor of Science -
South University
Royal Palm Beach12-2014
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Team collaboration
- Decision-making
- Settlement negotiation
- Caseload management
- Policy interpretation
- Advanced computer skills
- Florida adjuster license
- Legal compliance
- Coverage assessments
Timeline
Claims Adjuster
Security First Florida Insurance
06.2022 - Current
Bachelor of Science -
South University
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