Genesis Machado
Las Vegas
Summary
Driven and results-oriented sales professional with a strong background in retail leadership, remote support, and customer-focused service. Proven success in achieving and exceeding sales targets through persuasive communication, strategic promotions, and team motivation. Skilled in tools like Zendesk, CRM systems, and digital platforms, with a keen ability to manage priorities and build client trust in fast-paced, remote environments. Seeking a remote opportunity where I can combine sales expertise, tech skills, and exceptional customer care to drive growth and elevate the customer experience. Organized legal team member versed in legal practices and procedures relevant to law. Skilled at keeping documentation and records updated, cases organized and calendars accurate.
Overview
4
4
years of professional experience
Work History
Legal Assistant
Anthony Paglia Injury Lawyer
Las Vegas
08.2025 - Current
- Organized and maintained case files for effective tracking and retrieval.
- Coordinated with medical professionals to gather necessary treatment records and reports.
- Prepared legal documents and filings for personal injury cases.
- Maintained confidentiality of sensitive client information throughout all processes.
- Scanned physical documents into electronic format for storage in a secure database system.
Sales Lead
Hot Topic
Las Vegas
11.2024 - Current
- Led and supported a team of retail sales associates, providing on-the-floor coaching to drive performance, customer engagement, and daily sales goals.
- Proactively promoted sales events, loyalty programs, and limited-time offers to increase revenue and enhance the customer shopping experience.
- Delivered excellent customer service by assisting with product recommendations, upselling, and fitting room support - helping to convert interest into purchases.
- Maintained accuracy at the point of sale, processing cash, credit, and returns while ensuring a positive, efficient checkout experience.
- Actively contributed to achieving and exceeding monthly sales targets through product knowledge, persuasive communication, and teamwork.
Customer Support Specialist
Instacart
Remote
01.2023 - 05.2023
- Delivered fast, friendly, and solution-oriented support across live chat, phone, and email channels, maintaining a strong focus on customer retention and satisfaction.
- Used active listening and persuasive communication to resolve service issues, offer alternatives, and support upselling of additional features or benefits when applicable.
- Troubleshoot user-facing technical issues using internal tools and diagnostic procedures, enhancing customer trust through confident, informed guidance.
- Maintained accurate and timely documentation of customer interactions, escalations, and resolutions in CRM systems.
- Consistently met or exceeded key performance metrics, including resolution time, satisfaction scores, and service efficiency-contributing to overall customer loyalty and brand trust.
Record Retrieval Specialist
Snag Records
Las Vegas
12.2021 - 06.2022
- Served Remotely as the liaison between law firms and medical facilities, managing sensitive HIPAA-compliant requests with precision and discretion.
- Conducted high-volume outbound calls to healthcare providers to secure required documentation, often negotiating timelines and clarifying service details.
- Maintained a customer-service mindset while handling client inquiries, ensuring satisfaction and timely updates throughout the retrieval process.
- Accurately tracked and processed all requests in CRM systems, meeting daily and weekly performance goals.
- Demonstrated persuasive communication and follow-up skills that mirror a soft sales approach-resolving issues quickly and maintaining professional rapport with stakeholders.
Education
Early Childhood Education -
East Career and Technical Academy
Las Vegas, NV06.2021
Skills
- Legal document preparation
- HIPAA compliance
- Record retrieval
- Technical troubleshooting
- Customer relationship management
Timeline
Legal Assistant
Anthony Paglia Injury Lawyer
08.2025 - Current
Sales Lead
Hot Topic
11.2024 - Current
Customer Support Specialist
Instacart
01.2023 - 05.2023
Record Retrieval Specialist
Snag Records
12.2021 - 06.2022
Early Childhood Education -
East Career and Technical Academy