Genesis Maciel
Turlock,CA
Summary
Genesis is a motivated server with engaging personality and a flexible approach to all circumstances. Not only is she upbeat and friendly, but she is constantly anticipating customer needs to facilitate enjoyable dining experiences. She is also successful at providing fast, high-quality customer service to guests in restaurant settings. Finally, she is an adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Server/Waitress
El Jardin Restaurant
2019.09 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
Undergraduate - Nursing
California State University - Stanislaus
Turlock, CA12.2026
High School Diploma -
Turlock High School
Turlock, CA05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Enjoys collaborating with others
- Transactions and Cash Handling
- Team Leadership
- High Energy and Stamina
Languages
Spanish
Timeline
Server/Waitress
El Jardin Restaurant
2019.09 - Current
Undergraduate - Nursing
California State University - Stanislaus
High School Diploma -
Turlock High School
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