Genesis Martinez
Mesquite
Summary
Dedicated, customer-focused professional with strong communication skills, empathy, and the ability to remain calm under pressure. Experienced in public interaction, administrative support, and handling sensitive situations. Brings a nursing background and work experience in community, educational, and commercial environments, consistently delivering high-quality, ethical, and client-centered service.
Overview
13
13
years of professional experience
Work History
Leasing Agent
Spanish Lagos Apartments
01.2020 - 01.2023
- Managed lease contracts, renewals, and tenant applications.
- Provided in-person and phone customer service.
- Resolved questions, concerns, and administrative issues.
- Organized documents, files, and reports
Nurse Aide
Queen Louis
01.2014 - 01.2019
- Monitored basic health conditions and provided emotional support.
- Collaborated with medical personnel and social workers.
- Documented behaviors, progress, and care needs.
LPN
Community Work in Nursing Homes
01.2013 - 01.2014
- Assisted in caring for elderly residents.
- Took vital signs, supported hygiene, and provided basic health assistance.
- Collaborated in community health activities.
Cashier
Plaza Extra
01.2010 - 01.2012
- Provided direct customer service.
- Operated cash register and handled daily transactions.
- Assisted customers with questions and product guidance.
- Maintained a clean and organized work area and performed basic inventory control.
Education
Nursing Program - LPN / Nurse Assistant
Job Corps
Arecibo, Puerto RicoHigh School Diploma - undefined
St. Croix Central High School
St. Croix, USVISkills
- Exceptional customer service abilities, ensuring positive client experiences
- Clear and professional bilingual communication in English and Spanish
- Strong problem-solving and complaint-handling skills, providing effective guidance and solutions
- High level of empathy, patience, and respectful interaction with diverse individuals
- Reliable teamwork and leadership, especially in challenging or fast-paced environments
LANGUAGES
Spanish — Native
English — Intermediate
Timeline
Leasing Agent
Spanish Lagos Apartments
01.2020 - 01.2023
Nurse Aide
Queen Louis
01.2014 - 01.2019
LPN
Community Work in Nursing Homes
01.2013 - 01.2014
Cashier
Plaza Extra
01.2010 - 01.2012
High School Diploma - undefined
St. Croix Central High School
Nursing Program - LPN / Nurse Assistant
Job Corps