Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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GENESIS MARTINEZ

Orlando,FL

Summary

Dynamic professional with a proven track record at Shakai Lounge, excelling in relationship building and customer service. Expertise in managing multiple VIP experiences while demonstrating exceptional communication skills and foundational mixology knowledge. Committed to enhancing guest satisfaction and fostering community engagement through effective coordination and support. Passionate about creating memorable experiences that leave a lasting impression on guests.

Overview

6
6
years of professional experience

Work History

Server

Olive Garden
Orlando, FL
03.2026 - Current
  • Delivered exceptional customer service by accurately taking orders and addressing guest inquiries.
  • Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
  • Resolved guest complaints promptly, fostering a positive dining environment.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Leasing Consultant

Lease Up Properties
Orlando, FL
06.2020 - Current
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues..
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Conducted property tours, highlighting amenities and community features to attract potential residents.

VIP Bottle Server

Shakai Lounge
Orlando, FL
02.2023 - 03.2025
  • Delivered exceptional service to VIP guests, ensuring a memorable experience through personalized attention.
  • Trained junior staff on service standards and operational procedures to enhance team efficiency.
  • Implemented upselling techniques, significantly increasing revenue from bottle service sales.
  • Served high customer volumes during special events, nights, and weekends.

Education

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
05-2022

Associate of Arts Degree - Psychology

Valencia College
Orlando, FL
05-2020

Skills

  • Relationship Building
  • Organized Mindset
  • Exceptional Customer Service
  • Sales Techniques
  • Excellent Communication Skills
  • Basic mixology
  • Strong work ethic

Accomplishments

  • Recognized as top seller at Shakai Lounge as well as trained other VIP Bottle Servers due to high sales volumes and consistent clientele

Languages

Spanish
Native/ Bilingual

Timeline

Server

Olive Garden
03.2026 - Current

VIP Bottle Server

Shakai Lounge
02.2023 - 03.2025

Leasing Consultant

Lease Up Properties
06.2020 - Current

Associate of Arts Degree - Psychology

Valencia College

Bachelor of Science - Psychology

University of Central Florida