GENESIS MORALES
West Babylon,USA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Guest Services Receptionist
Skin and Body Medspa
Hauppauge, NY
11.2024 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Ensured smooth operation of telephone systems, managing multiple lines while providing outstanding customer service over the phone.
- Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Server & Bartender
Coco Bongo LI
Bethpage, NY, USA
01.2024 - 05.2024
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
Server & Host
Mission Taco
Huntington, NY, USA
02.2023 - 01.2024
- Monitored restaurant activity to determine seating and dining flow
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Suggested additional items to customers to increase restaurant sales
Server
Atlantis Diner
West Islip, NY, USA
02.2022 - 08.2022
- Used good communication skills to reduce guest dissatisfaction
- Used focus and memorization skills to keep track of tables and remember orders
- Created and maintained optimal communication chain, reducing guest dissatisfaction
Front End Associate
Marshalls
West Babylon, NY, USA
09.2020 - 06.2022
- Greeted customers warmly and provided exceptional service throughout shopping experience
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Contributed to positive, welcoming environment for all customers
Education
New York Institute of Beauty
Islandia08.2024
High School Diploma -
West Babylon Senior High School
West Babylon06.2022
Skills
- Suggestive Selling
- Reasoning Ability
- Performance Improvement
- Strong Work Ethic
- Communication
- Memory Retention
- Organizational Skills
- Salesforce
- Guest relations
- Spa services understanding
References
References available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Services Receptionist
Skin and Body Medspa
11.2024 - Current
Server & Bartender
Coco Bongo LI
01.2024 - 05.2024
Server & Host
Mission Taco
02.2023 - 01.2024
Server
Atlantis Diner
02.2022 - 08.2022
Front End Associate
Marshalls
09.2020 - 06.2022
New York Institute of Beauty
High School Diploma -
West Babylon Senior High School