GENESIS MORAN
Columbus,Ohio
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
5 West-group
Columbus, OH
12.2025 - Current
- Designed and implemented training materials for new employees to enhance onboarding effectiveness.
- Oversaw cash intake and deposit record management to enhance accuracy and minimize discrepancies.
- Supported budgeting processes by tracking expenses and providing reports on property financial performance.
- Supported property owners in navigating tax regulations, exemptions, or incentives related to real estate investments, maximizing savings opportunities.
- Developed strong relationships with local vendors to secure competitive pricing for maintenance services and supplies.
- Collaborated with legal teams to handle any eviction proceedings or disputes between tenants and landlords professionally and fairly.
- Reduced delinquency rates by establishing clear communication channels between tenants and management regarding rent payment expectations, deadlines, and consequences of nonpayment.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Leasing Manager
Soundview Property Management
Columbus, OH
08.2024 - 2025
- Conducted property tours to showcase amenities and features, enhancing tenant engagement.
- Collaborated with marketing team to create promotional materials, increasing property visibility.
- Trained junior staff on leasing procedures and customer service best practices, fostering team development.
- Resolved tenant inquiries and issues promptly, ensuring high satisfaction levels among residents.
- Collected, completed, and processed lease applications, such as reviewing and approving prospects applications.
- Optimized unit turnover times by working closely with maintenance staff and vendors to prioritize repairs and address property upkeep.
- Oversaw lease agreements and renewals, maintaining compliance with local regulations.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
Resident Manager
5812 Investment Group
Columbus, OH
07.2023 - 2024
- Overseeing my designated area and maintaining office cleanliness.
- Preparing the RM schedule on a weekly basis.
- Handling phone calls, emails, and messages.
- Documenting activities in Onesite.
- Conducting weekly inspections, including vacant unit walks, zone walks, pre-walks, and general inspections.
- Occupancy checks.
- Following up on service requests and guest cards.
- Arranging in-person tours.
- Navigating Onesite to send quotes for potential leases.
- Screening new rental applications.
- Contacting multiple properties to verify rental information.
- Creating new leases, forms, violations, and notices.
- Delivering notices when necessary.
- Calculating move-in costs and conducting board audits.
- Pool inspection.
- Verifying alkalinity of pool to avoid safety hazards.
Member Service Representative
Califitt10
Columbus, OH
02.2022 - 2024
- Receiving shipments and organizing supplies such as paper towels, toilet paper, soap bottles, and trash liners for use.
- Lifting weights up to 75 lbs. and properly returning them to their designated areas.
- Cleaning various areas including the weight floor, basketball court, front lobby, machine floor, aerobics room, kids club, back rooms, and both male and female locker rooms.
- Registering new members and entering them into the system for automatic payments, as well as processing new and existing payments via cash or credit card.
- Assisting new and existing members with weight loss, new exercises, and general fitness information.
- Preparing the boxing room for classes and clearing the general fitness room for activities such as yoga, Zumba, Silver Sneakers, and HIIT.
- Managing collections by contacting members who are 30 days behind on dues and collecting fees.
- Checking in and out members, canceling memberships, and guiding them through the process.
- Provided language support during meetings, enhancing communication effectiveness.
Bartender, Cashier, Cook, Server
Charlee's Restaurant & Lounge
Winnipeg, Manitoba
09.2021 - 2022
- Communicated with customers proficiently in both English and Spanish while working as a cashier, server, and bartender.
- Managed my assigned section, tracked orders, coordinated with the kitchen, ensured billing accuracy, and processed payments.
- Worked for two different food trucks under the same franchise, handling profit and expense tracking for both.
- Bartended and supervised dart games to ensure customer safety.
- Implemented safety protocols, including cutting off service to overly intoxicated patrons.
- Prepared and served food accurately according to the menu.
- Maintained a clean cooking area and properly stored food shipments according to food safety guidelines.
- Cleaned the floor after shifts to ensure the restaurant and food truck adhered to hygiene standards.
Education
High School Diploma - undefined
College Miles Macdonell Collegiate
06.2021
Skills
Fluent in English & Spanish
Resident relations
Organization skills
Sales
Team leadership
Recruiting and interviewing
LANGUAGES
Spanish
Native or Bilingual
Timeline
Assistant Manager
5 West-group
12.2025 - Current
Leasing Manager
Soundview Property Management
08.2024 - 2025
Resident Manager
5812 Investment Group
07.2023 - 2024
Member Service Representative
Califitt10
02.2022 - 2024
Bartender, Cashier, Cook, Server
Charlee's Restaurant & Lounge
09.2021 - 2022
High School Diploma - undefined
College Miles Macdonell Collegiate