Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genesis Moulder

Acworth,GA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.

Overview

9
9
years of professional experience

Work History

Barista

FLIK Hospitality
11.2022 - Current
  • Made and served brand-specific cafe beverages with focus on speed, quality and consistency.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Server, Cashier, Caterer

Elegant Staffing
09.2018 - 03.2020
  • Developed menus and service packages, prepared and cleaned event venues, and coordinated meal delivery.
  • Ensured guest satisfaction, replenished buffets to ensure freshness in presentation, maintained high standards of safety and cleanliness, and assisted fellow team members.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Welcomed customers and helped determine their needs.

Cashier , Server

Versace Dominican Restaurant
09.2016 - 07.2018
  • Took orders from guests, drove sales of menu specials, delivered food and drinks ordered, and cleaned tables.
  • Processed payments and issued refunds when necessary to resolve customers complaints.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Sales Associate

Mundo Natural Vitamins And Supplement Store
12.2015 - 07.2016
  • Stocked shelves, priced merchandise, cleaned the store, and answered phone calls from customers.
  • Drove sales through engagement of customers, monitored inventory,educated customers about promotions, contributed to the store's daily sale goals.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.

Call Center Representative

Call Center Mundo Natural
09.2014 - 12.2015
  • Identified the needs of customers and educated them on products and services to fit their needs.
  • Met personal and team sales targets by providing excellent customer service.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Udon Perez High School
Venezuela
08.2007

Bachelor of Science - Human Resources Management

Dr Rafael Belloso Chacin University
Venezuela
08.2014

Training Program - Banking Concepts And Careers Skills

Latin American Association
Atlanta, GA
12.2022

Skills

  • Bilingual (English\Spanish)
  • Active listening
  • Positivity
  • Teamwork
  • Attention to detail
  • Adaptability
  • Organization
  • Honesty
  • Reliability
  • Productivity
  • Friendly

Timeline

Barista

FLIK Hospitality
11.2022 - Current

Server, Cashier, Caterer

Elegant Staffing
09.2018 - 03.2020

Cashier , Server

Versace Dominican Restaurant
09.2016 - 07.2018

Sales Associate

Mundo Natural Vitamins And Supplement Store
12.2015 - 07.2016

Call Center Representative

Call Center Mundo Natural
09.2014 - 12.2015

High School Diploma -

Udon Perez High School

Bachelor of Science - Human Resources Management

Dr Rafael Belloso Chacin University

Training Program - Banking Concepts And Careers Skills

Latin American Association

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Genesis Moulder