Genesis Obadiah
4605 White Rd, Douglasville,GA
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Chick-fil-A Corporate Office
01.2023 - 05.2023
- Collaborated with team that assisted in resolving over 2,000+ cases of customer support issues in 3 months.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Airbnb Host
Douglasville
04.2022 - 05.2023
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Administered operations to handle needs of more than 75 tenants across 4 room property unit.
- Provided Empathetic Guest Care and implemented promotional strategies to increase occupancy.
- Property Management 1: https://airbnb.com/h/fantasticandbeautifulroom2
- Property Room Management 2: https://airbnb.com/h/relaxingroom1
Order Puller & Selector
Capstone Logistics LLC
10.2021 - 04.2022
- Checked each order for completeness and accuracy.
- Checked inventory and selected products from specific locations based upon availability.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Have EPJ Experience, Scanner Gun and Pallet Jacket Experience.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
Owner & Dance Fitness Trainer
Afro Move Fitness
11.2019 - 09.2021
- Identified target customer market in Oklahoma City for Dance Studio through in-depth research, building tactical marketing strategies.
- Involved selling my personal dance fitness packages to 40 recurring clients in my business.
- Upheld high standards of customer service by promoting and upselling dance fitness packages.
- Excelled in customer service, interpersonal communication, and selling.
Warhouse Order Selector
Hobby Lobby
01.2018 - 01.2020
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Checked inventory and selected products from specific locations based upon availability.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Reduced fulfillment errors by using RF scanners to quickly add items to pallets and wrap the materia
- Loaded deliveries of wrapped pallets to trucks in prompt fashion.
Cashier
Chick-Fil-A Restaurant
01.2018 - 01.2020
- Gave great valuable service for all customers and fellow team members.
- Provided excellent customer service with “My Pleasure” to display great example of servitude mentality.
- Encouraged customers to make additional purchases at register by highlighting seasonal items at restaurant.
Education
BBA - Business Administration
Southwestern Christian University
Bethany, OK05.2018
High School Diploma -
Cleveland High School
Cleveland, TN05.2012
Skills
- Customer Order Fulfillment with Hand Scanners
- Order Preparation and Wrapping Pallets
- Standard Operating Procedures Proficient
- Production Efficiency of 95 to 115% daily accuracy
- Motivated Team Player
- Epj and Pallet Jacket Experienced
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative
Chick-fil-A Corporate Office
01.2023 - 05.2023
Airbnb Host
Douglasville
04.2022 - 05.2023
Order Puller & Selector
Capstone Logistics LLC
10.2021 - 04.2022
Owner & Dance Fitness Trainer
Afro Move Fitness
11.2019 - 09.2021
Warhouse Order Selector
Hobby Lobby
01.2018 - 01.2020
Cashier
Chick-Fil-A Restaurant
01.2018 - 01.2020
BBA - Business Administration
Southwestern Christian University
High School Diploma -
Cleveland High School
Certification
- CPDW - Certified Professional in Distribution and Warehousing
- Epj Training Certification
Similar Profiles
Larry CovingtonLarry Covington
Administrative Assistant II at Chick-Fil-A CorporateAdministrative Assistant II at Chick-Fil-A Corporate
Stephen RyanStephen Ryan
Software Engineer / Data Analyst (Co-Op Program) at Chick-fil-A CorporateSoftware Engineer / Data Analyst (Co-Op Program) at Chick-fil-A Corporate
Jennifer EntenmannJennifer Entenmann
Field Talent Staff at Chick-fil-A CorporateField Talent Staff at Chick-fil-A Corporate
Tyleshia WarrenTyleshia Warren
Advanced Medical Support Assistant at Atlanta VA Medical CenterAdvanced Medical Support Assistant at Atlanta VA Medical Center
Carmel PetersonCarmel Peterson
Fraud Investigator at MBO PartnersFraud Investigator at MBO Partners