Audrey Schroth
Water Treatment Solutions
Manchester,NH
3
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Very hard worker and dedicated to getting the task done efficiently and correctly the first time.
Work History
Customer Service Representative
1 Year 5 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Lead Installation Technician
3 Years 2 Months- Evaluated equipment to determine if it needed to be repaired or replaced.
- Maintained updated knowledge of all equipment, products and services to properly educate customers.
- Followed all company guidelines regarding safety procedures when out in field.
- Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Completed timely project management within budget constraints on multi-faceted problems for executive leadership, while fostering meaningful relationships with contractors.
- Collected customer signatures once installations and repairs were finished to complete fence process.
- Performed routine maintenance on equipment to alleviate issues.
- Completed extensive job report for each service call.
- Enhanced performance and maintained work requests, orders, prices and documents.
- Educated and trained new hires on company processes, eliminating process gaps.
- Supported design and troubleshooting in our water filtration systems.
Education
Associates In Liberal Arts - Psychology
Skills
Microsoft Word
Order Fulfillment
Customer Relations
Retail Sales Customer Service
Staff Training
Technical Support
Problem-Solving Ability
Travel Planning
Sales and Upselling
Understanding Customer Needs
Google Docs
Recordkeeping Strengths
Critical Thinking
Team Development
Time Management
Project Management
Quality Production
Complex Problem-Solving
System Testing
Piping Installation
Judgment and Decision-Making
Hand and Power Tools
Pipe Measuring and Cutting
Leak Repair
Systems Repair
Troubleshooting and Diagnostics
Plumbing
Repairing
Motor Operations
Basic electrical skills
Wiring Diagrams
Rough Layouts
Order and Refund Processing
Call Center Operations
Customer Relationship Management
Trained in Salesforce
Systems Repair
Troubleshooting and Diagnostics
Plumbing
Motor Operations
Rough Layouts
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Water Treatment Solutions
2022.03 - 2023.08Read More
Lead Installation Technician
Water Treatment Solutions
2020.06 - 2023.08Read More
Lakes Region Community College
Associates In Liberal Arts from Psychology
Read More