Genesis Olvera
Houston,TX
Summary
Offering personable and reliable nature, ready to learn and grow in customer-focused setting. Brings strong foundation in communication and problem-solving, essential for addressing guest needs and ensuring smooth operations.
Friendly and outgoing with passion for creating memorable dining experiences and ensuring customer satisfaction. Understands importance of menu knowledge and upselling techniques, coupled with strong multitasking and communication skills. Committed to contributing to positive dining atmosphere and enhancing guest experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
SWAU Gym
08.2024 - 05.2025
- - Welcomed students, faculty, and visitors with professional customer service.
- - Checked in gym members and maintained accurate attendance logs.
- - Assisted with gym upkeep and ensured a clean, organized environment.
- - Responded to student questions and directed them to appropriate resources.
Host
Mayito’s Marcos y Mas & Pochito’s Restaurants
12.2023 - 08.2024
- - Greeted and seated guests, ensuring excellent customer service and smooth dining flow.
- - Managed reservations and waitlists during peak hours.
- - Assisted staff with maintaining a clean and organized dining environment.
- - Provided a welcoming first impression and resolved guest questions quickly.
Curbside Shopper
HEB Grocery Store
06.2023 - 12.2023
- Executed order fulfillment processes for curbside pick-up efficiently and accurately.
- Communicated with customers to confirm order details and address inquiries promptly.
- Coordinated inventory management to ensure product availability for customer orders.
- Utilized point-of-sale systems to process transactions and track sales data effectively.
Server
Texadelphia
05.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
Seven Spice
05.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Mimas Taqueria
08.2021 - 04.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Monitored inventory levels of food and beverage items, assisting in timely restocking to meet demand fluctuations.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
Education
Bachelor of Science - Nursing
Southwestern Adventist University
Keene, TX01.2029
Skills
- Customer Service & Communication
- Time Management & Organization
- Team Collaboration
- Problem-Solving
- Cleaning & Facility Maintenance
- Order taking
- Exceptional communication
- Cleanliness
- Menu recommendations
- Cash handling
- Menu memorization
- Table setting
Additional Information
- Bilingual: English & Spanish
- Flexible schedule, strong work ethic, and eager to learn in professional setting
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Associate
SWAU Gym
08.2024 - 05.2025
Host
Mayito’s Marcos y Mas & Pochito’s Restaurants
12.2023 - 08.2024
Curbside Shopper
HEB Grocery Store
06.2023 - 12.2023
Server
Texadelphia
05.2023 - 12.2023
Cashier
Seven Spice
05.2022 - 08.2022
Cashier
Mimas Taqueria
08.2021 - 04.2022
Bachelor of Science - Nursing
Southwestern Adventist University
Similar Profiles
Isaac Yankey CudjoeIsaac Yankey Cudjoe
Assistant Fitness Coach at Gym/Better Gym WoolwichAssistant Fitness Coach at Gym/Better Gym Woolwich
Ashish ParchaAshish Parcha
Personal Trainer at Seven Pillars Wellness,Reflect Gym,Athlesis Gym,Snap Fitness.Personal Trainer at Seven Pillars Wellness,Reflect Gym,Athlesis Gym,Snap Fitness.
Jared G. WhitleyJared G. Whitley
Front Desk Associate at Golds Gym & Onelife GymFront Desk Associate at Golds Gym & Onelife Gym
Teia AllenTeia Allen
Senior Client Relations Specialist at Veterans Affairs Medical Center (Prosthetics)Senior Client Relations Specialist at Veterans Affairs Medical Center (Prosthetics)
DaiJah LoganDaiJah Logan
Operations Project Manager at ClippOperations Project Manager at Clipp