Genesis Oseguera
Galveston
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
4
4
years of professional experience
Work History
Server
Yannis Gyro's and Kabobs
08.2019 - 03.2021
- Served guests with food and beverages in a positive and friendly manner
- Provided information to help food and beverage selections
- Presented ordered choices in a prompt and efficient manner
- Maintained dining ambiance with an enthusiastic attitude.
Hostess
Willie G's
03.2020 - 06.2022
- Escorted guests to proper tables or offered open seating options
- Processed phone and online orders, keeping food hot and fresh until picked up
- Answered phone calls to take reservations and address guest questions and concerns
- Conversed with members and guests in outgoing and friendly manner
- Maintained clean and neat workplace and dining room area
- Helped bus tables and ran food patrons during high volume periods
- Supported servers and bussers through high-volume shifts with food.
Chiropractic Assistant
HealthMatters Chiropractic
01.2022 - 01.2023
- Recorded patients' medical history, vital statistics and information such as tests resulted in medical records
- Explained treatment procedures, medications, diets, or physicians' instructions to patients
- Obtained medical information and measured vital signs, weight and height
- Greeted and logged in patients arriving at office and clinic
- Scheduled appointments for patients
- Assisted doctor with patient's therapies.
Host
Vargas Cut & Catch
08.2021 - 01.2022
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests.
Patient Access Specialist
UTMB Health
02.2023 - Current
- Enhanced patient satisfaction by providing efficient registration and scheduling services..
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Education
high school degree -
Ball High School
Skills
- Patient relations
- Cleaning and organizing
- Multi-line telephone systems
- Wait list management
- Guest flow
- Time management
- Patient Scheduling
- Medical Terminology
- Patient Registration
- Insurance Verification
- Exceptional Communication
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Patient Access Specialist
UTMB Health
02.2023 - Current
Chiropractic Assistant
HealthMatters Chiropractic
01.2022 - 01.2023
Host
Vargas Cut & Catch
08.2021 - 01.2022
Hostess
Willie G's
03.2020 - 06.2022
Server
Yannis Gyro's and Kabobs
08.2019 - 03.2021
high school degree -
Ball High School
Similar Profiles
Brenda MonteroBrenda Montero
Cashier at Gyro'sCashier at Gyro's
CAROLYN BROWN-BENNETTCAROLYN BROWN-BENNETT
Pharmacist at YANNIS PHARMACYPharmacist at YANNIS PHARMACY
JOHNELL GREGORYJOHNELL GREGORY
Production Machine Operator at KabobsProduction Machine Operator at Kabobs