Genesis Perez
The Bronx,NY
Summary
Dynamic and results-oriented professional with extensive experience at Rite-Aid Pharmacy, adept in loss prevention and customer experience enhancement. Leveraged problem-solving skills and team leadership to significantly improve store operations and customer satisfaction. Expert in POS systems and inventory control, achieving a notable increase in employee retention and sales performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Rite-Aid Pharmacy
The Bronx, NY
01.2023 - 06.2024
- Analyzed sales data for informed decision-making on product placement.
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Executed merchandising strategies for increased product visibility and sales.
- Guided team members through challenges with clear communication and support.
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Asset Protection Associate
Rite-Aid Pharmacy
The Bronx, NY
11.2022 - 01.2023
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Wrote reports for internal and external crime, burglary, or theft.
- Contacted local authorities and apprehended shoplifters.
- Checked CCTV for evidence of shoplifting.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Ensured compliance with company policies by auditing operational procedures and providing constructive feedback to improve overall performance.
- Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
- Kept patrons and employees safe and from criminal activity.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Conducted external investigations by collaborating with neighboring retailers, sharing information on known criminals and organized retail crime groups to safeguard the local business community.
- Monitored CCTV footage to quickly identify and address suspicious activities, safeguarding store assets.
- Conducted daily floor walks to identify potential security risks, enhancing overall store safety.
- Collaborated with store management to align security measures with overall business objectives.
- Maintained detailed logs of all security-related incidents, providing valuable data for analysis and improvement.
Sales Associate
Walgreen's Pharmacy
The Bronx, NY
06.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Cashier Team Lead
Bjs
The Bronx, NY
01.2022 - 06.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Retail Sales Associate
Pandora
Manhattan, NY
11.2021 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Coordinated with stock team to expedite restocking of high-demand items.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Sales Associate
Cricket Wireless
The Bronx, NY
08.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Teacher’s Assistant
Taft High School
The Bronx, NY
11.2015 - 04.2016
- Developed strong relationships with students to foster trust and open communication.
- Prepared and maintained a tidy classroom environment to promote focus and productivity.
- Supported classroom activities by assisting teachers with lesson preparation and material organization.
- Organized educational resources to streamline access for teachers and students.
- Assisted in classroom management for creating a positive learning environment.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Education
Associate Of Social Services - Human Services
Bronx Community College
Bronx, NYHigh School Diploma -
Land O Lakes High School
Land O' Lakes, FL05.2018
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- POS systems
- POS systems operations
- Employee scheduling
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Display setup
- Loss prevention
- Employee coaching
- Sales techniques
- Staff scheduling
- Transaction processing
- Flexible schedule
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
Bilingual
English and Spanish fluent
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Store Manager
Rite-Aid Pharmacy
01.2023 - 06.2024
Asset Protection Associate
Rite-Aid Pharmacy
11.2022 - 01.2023
Sales Associate
Walgreen's Pharmacy
06.2022 - 09.2022
Cashier Team Lead
Bjs
01.2022 - 06.2022
Retail Sales Associate
Pandora
11.2021 - 01.2022
Sales Associate
Cricket Wireless
08.2018 - 08.2019
Teacher’s Assistant
Taft High School
11.2015 - 04.2016
Associate Of Social Services - Human Services
Bronx Community College
High School Diploma -
Land O Lakes High School