Genesis Perez-Altache
Summary
Offering abilities in program management and office administration, with strong skills in client interaction and compliance. Experienced in managing high-volume caseloads and collaborating with community organizations to support diverse client needs. Bringing a proactive mindset to enhance service delivery and ensure policy compliance.
Overview
8
8
years of professional experience
Work History
Program Specialist
Wyoming County Department of Social Services
Warsaw, NY
07.2025 - Current
- Reviewed and processed applications for Temporary Assistance programs, determining eligibility in compliance with federal, state, and local regulations.
- Conducted client interviews and verified income, residency, identification, medical, and household documentation, ensuring accurate benefit determinations that aligned with regulatory compliance.
- Maintained working knowledge of DSS programs including SNAP, Medical Assistance (MA), and Emergency Assistance, and updated client benefits and program cases.
- Managed high-volume caseload, completing recertifications and case updates while maintaining accurate records in agency databases to support timely benefit delivery.
- Assisted individuals and families experiencing financial hardship by connecting them with emergency financial assistance, housing resources, and community support services.
- Collaborated with internal departments and community organizations to address client needs, resolving benefit and application-related concerns effectively.
Farm Worker
Perez Farms
Albion, NY
06.2018 - 08.2022
- Executed thorough apple inspections, ensuring high crop quality for packaging.
- Collaborated with team members to efficiently meet production targets.
- Adhered strictly to safety protocols around hazardous materials and equipment.
- Translated daily communication between English-speaking supervisors and Spanish-speaking H2A workers, enhancing team understanding.
- Communicated schedule and assignment changes, facilitating smooth operations with supervisors.
- Organized and maintained storage areas for tools, ensuring cleanliness and optimal condition.
- Adapted swiftly to changing weather conditions, demonstrating flexibility.
- Recorded growth feeding production and cost data, supporting informed decision-making.
Education
Bachelor of Arts - Sociomedical Sciences
State University of New York At Geneseo
Geneseo, NY05-2025
Skills
- Conflict resolution
- Team collaboration
- Bilingual communication (English/Spanish)
- Confidential information handling
- Case management
- Data analysis
- Patient support
- Active listening
- Customer service
- Regulatory compliance
- Community resource referral
- Appointment coordination
Languages
Spanish
Native/ Bilingual
Timeline
Program Specialist
Wyoming County Department of Social Services
07.2025 - Current
Farm Worker
Perez Farms
06.2018 - 08.2022
Bachelor of Arts - Sociomedical Sciences
State University of New York At Geneseo