Genesis Pettiford
Dallas,TX
Summary
Talented bilingual bringing years of experience, my combination of strong technical, organizational and leadership abilities coupled with energy,flexibility and enthusiasm for the company.
Overview
7
7
years of professional experience
Work History
Collections Specialist
LendingPoint
Dallas, TX
09.2022 - 01.2024
- Establish telephone and email contact with customers
- Negotiate settlements, collect payments or programs to get the account back in good standing
- Maintain QA 99% every month, consistently meet monthly goals, make calls required by management.
- Review loans, payment plans and programs according the discrepancy of the account.
Collections Specialist
Recovery Remedies Corporation
Irving, TX
06.2021 - 09.2022
- Work on charge off accounts, recover payments, schedule promises to pay, follow ups, skip trace accounts
- Fielded 100-200 calls per day
- Helped costumers with payment plans and promises to pay
- Mainlined monthly quality control average 90%
- Work on third party debt accounts
Collections Specialist
The CMI Group
Carrollton, TX
04.2020 - 04.2021
- Collect payments on past due bills
- Set up repayment plans and new terms of sale
- Performed collection calls on assigned accounts in their work queue, predictive dialer and inbound calls.
Executive Housekeeper
Holiday Inn
Arlington, TX
05.2020 - 01.2021
- Monitor and ensure response to all client requests and maintain company standards in all work at all times
- Administer efficient working of all housekeeping department at all times and supervise all work and ensure compliance to all operational standards and organization regulations
- Manage and analyze all incoming supplies and ensure compliance to all specifications and prepare all reports to be presented to management.
Housekeeping Supervisor
Doubletree By Hilton
Arlington, TX
10.2018 - 06.2020
- Supervise employees in the daily process of cleaning vacant and stayover guest rooms
- Train new employees on the duties and responsibilities of the department
- Evaluate team member performance and adjust training based on the needs of the hotel
- Resolve guest complains
- Inspect all vacant ready and cleaned rooms
- Work closely with the front desk, department executives, maintenance, and general manager.
Laundromat Attendant
Laundromax 24h
Providence, RI
01.2017 - 01.2018
- Customer service
- Retail sales
- Shift in charge
- Cash handling.
Education
Bachelor's degree - Human Resources
Universidad Ana G. Mendez
true05-2028
High School Or Equivalent -
Colegio Lázaro
Skills
- Customer Service
- Communications skills
- Computer Skills
- Microsoft Office,Teams and Excel
- Leadership Experience
- Office Manager Experience
- Finance and accounting
- Hospitality
- Negotiation
Languages
Spanish - Expert
Timeline
Collections Specialist
LendingPoint
09.2022 - 01.2024
Collections Specialist
Recovery Remedies Corporation
06.2021 - 09.2022
Executive Housekeeper
Holiday Inn
05.2020 - 01.2021
Collections Specialist
The CMI Group
04.2020 - 04.2021
Housekeeping Supervisor
Doubletree By Hilton
10.2018 - 06.2020
Laundromat Attendant
Laundromax 24h
01.2017 - 01.2018
Bachelor's degree - Human Resources
Universidad Ana G. Mendez
High School Or Equivalent -
Colegio Lázaro
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