ASHLEE MARTENS
Warner Robins,GA
Summary
Qualified Member Services Representative with 16 years in fast-paced customer service and call center environments. Personable and professional under pressure. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
17
17
years of professional experience
Work History
Collections Specialist
Professional Financial Services
Warner Robins, GA
03.2023 - Current
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Processed payments over phone and set up recurring drafts.
- Recorded and updated customer personal accounts with accurate contact information.
- Completed skip traces on customers failing respond to collection efforts.
- Met demands of busy collections group by performing high volume of daily calls.
Licensed Insurance Agent
Liberty National Life Insurance Company
Macon, GA
10.2022 - 03.2023
- Upsold products to policyholders and potential new clients.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Offered policy guidance and management to promote asset protection.
ASSISTANT MANAGER
Onemain Financial
Warner Robins, GA
02.2007 - 07.2021
- Answered phones and scheduled appointments for loan closings
- Resolved customer complaints and handled refunds to promote customer satisfaction
- Communicated with clients to address questions, concerns and specific needs
- Utilized knowledge of company products and services to make additional recommendations based on customers needs
- Maintained hands-on knowledge of job roles and regularly stepped in to perform branch manager duties
Education
High School Diploma -
Sycamore High School
Sycamore, Illinois05.2002
Skills
- Records Maintenance
- Account Review
- Relationship Building
- Credit and Collections
- Payment Posting
- Call Center Background
- Team-Oriented
- Verbal and Written Communication
- Funds Disbursement Application
- Loan Disbursement
- Credit Bureau Contact
- Consumer Loan Underwriting
- Microsoft Office
- Loan Application Preparation
- Problem-Solving
- Product and Service Knowledge
- Money Handling
- Customer Rapport
- Member Retention
- Customer Service
Insurance License
- Life, Accident and Sickness license
- Effective 2009 to current
Timeline
Collections Specialist
Professional Financial Services
03.2023 - Current
Licensed Insurance Agent
Liberty National Life Insurance Company
10.2022 - 03.2023
ASSISTANT MANAGER
Onemain Financial
02.2007 - 07.2021
High School Diploma -
Sycamore High School