Genesis Ramos
3080 Danrett Ln.,VA
Summary
Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Reliable employee seeking receptionist position. Offering excellent communication and good judgment.
Overview
11
11
years of professional experience
Work History
Cashier Team Lead
Food Lion
Chesapeake, VA
06.2024 - 12.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Sales Associate
Sundays Sun Spa Shop
Chesapeake, VA
06.2023 - 10.2024
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
Sales Associate
Victoria's Secret & PINK
Chesapeake, VA
01.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Metro PCSInc
Chesapeake, VA
03.2021 - 10.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Target
Norfolk, VA
10.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
Sales Associate
Cricket Wireless
Chesapeake, VA
02.2014 - 06.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Oscar F. Smith High School
06-2016
Skills
- Sales Forecasting
- Market Research
- SAP
- Monitoring
- Customer service
- Team leadership
- Cash handling
- Positive attitude
- Flexible schedule
- Cash register operation
- Cash handling expertise
- Store opening and closing
- Opening and closing procedures
- POS systems
- Inventory management
- Clear communication
- Store merchandise stocking
Languages
Spanish
Professional Working
Timeline
Cashier Team Lead
Food Lion
06.2024 - 12.2024
Sales Associate
Sundays Sun Spa Shop
06.2023 - 10.2024
Sales Associate
Victoria's Secret & PINK
01.2022 - 05.2023
Sales Associate
Metro PCSInc
03.2021 - 10.2022
Sales Associate
Target
10.2016 - 04.2017
Sales Associate
Cricket Wireless
02.2014 - 06.2016
High School Diploma -
Oscar F. Smith High School