Julie Alvarado
San Antonio,TX
Summary
Accomplished Manager at Payless Shoe Source, adept in team management and sales forecasting, enhanced store operations by implementing strategic merchandising and inventory management. Leveraged adaptability and positive attitude to drive team performance, achieving significant improvements in customer service and operational efficiency. Proven track record in exceeding sales targets through innovative marketing initiatives and effective leadership.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Guadalajara Mexican Restaurant
San Antonio, TX
03.2018 - Current
- Answered phone calls to assist customers with questions and orders.
- Monitored cashier performance, providing feedback as needed.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Trained new cashiers on proper use of registers and store policies.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Answered customers' questions and provided information on store procedures or policies.
- Ensured compliance with all safety regulations while performing tasks.
- Identified discrepancies between actual sales figures and expected totals.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Answered customer questions and provided store information.
- Counted and balanced cashier drawers.
- Checked personal identifications during alcohol and tobacco sales.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Built and maintained productive relationships with employees.
- Analyzed sales data reports to identify trends in customer buying habits.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Manager
Payless Shoe source
San Antonio, TX
10.2007 - 10.2018
- Conducted performance reviews for team members.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Streamlined communication channels, improving information flow and decision-making speed.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Trained employees on additional job positions to maintain coverage of roles.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Proposed or approved modifications to project plans.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Analyzed market trends and competitor activity to inform business strategy.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TX05-2005
Some College (No Degree) -
San Antonio College
San Antonio, TXSkills
- Cashier training
- Merchandise zoning
- Transaction approvals
- Adaptability and dependability
- Policy enforcement
- Deposit preparation
- Money handling
- POS system operation
- Sales forecasting
- Positive attitude
- Team management
- Safety rules
- Inventory management
- Merchandising guidelines
- New hire training
- Store policies enforcement
- Customer service
- Hospitality and accommodation
- Cash handling
Certification
- CPR certified
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Cashier Team Lead
Guadalajara Mexican Restaurant
03.2018 - Current
Manager
Payless Shoe source
10.2007 - 10.2018
- CPR certified
High School Diploma -
Thomas Jefferson High School
Some College (No Degree) -
San Antonio College
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