Rachel Fraga
Liverpool,NY
Summary
At Guadalajara Mexican Restaurant, I excelled in a fast-paced environment, enhancing guest satisfaction through exceptional customer service and adept cash handling. Leveraging strong work ethic and memory retention, I significantly increased sales by upselling, efficiently managed multiple dining areas, and ensured personalized service, contributing to a welcoming atmosphere and streamlined operations.
Overview
1
1
Certification
Work History
Server
Guadalajara Mexican Restaurant
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Managed inventory of dining supplies to prevent shortages during service.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Education
Doctor Of Medicine - Family Doctor
Faculty of Medical Sciences
Mayabeque. Cuba 06.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
Certification
NCS First Aid and CPR
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Server
Guadalajara Mexican Restaurant
06.2024 - Current
NCS First Aid and CPR
Doctor Of Medicine - Family Doctor
Faculty of Medical Sciences
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