Summary
Overview
Work History
Education
Skills
Timeline
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Genesis Roberts

Raleigh

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Delivery Courier

Ni'Oble LLC
10.2024 - Current
  • Followed company policies and procedures during shift.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.

Warehouse Packer

Amazon
09.2021 - 08.2024
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.

Wait Staff Member

Cypress of Raleigh
05.2022 - 10.2022
  • Cultivated warm relationships with regular customers.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Salon Coordinator

Diamond Nails Cafe
02.2017 - 11.2020
  • Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
  • Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
  • Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
  • Scheduled appointments by phone, email and in person and recommended additional services.
  • Maintained client waiting area, ensuring that it was kept clean at all times.

Education

Associate of Arts - Cosmetology

Wake Technical Community College
Raleigh, NC
06-2026

High School Diploma -

Millbrook High School
Raleigh, NC
06-2021

Skills

  • Customer service
  • Working independently
  • Punctuality
  • Deadline adherence
  • Time management
  • Problem-solving
  • Relationship building and rapport
  • Payment collection
  • Attention to confidentiality
  • Supply management
  • Licensed driver in North Carolina

Timeline

Delivery Courier

Ni'Oble LLC
10.2024 - Current

Wait Staff Member

Cypress of Raleigh
05.2022 - 10.2022

Warehouse Packer

Amazon
09.2021 - 08.2024

Salon Coordinator

Diamond Nails Cafe
02.2017 - 11.2020

Associate of Arts - Cosmetology

Wake Technical Community College

High School Diploma -

Millbrook High School

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Genesis Roberts