Genesis Rodriguez
Orlando
Summary
Expertise in managing healthcare operations, with a focus on workflow optimization and compliance. Coordinated surgical schedules and patient referrals, ensuring seamless care delivery and high patient satisfaction. Proven ability to lead teams and develop policies that enhance operational effectiveness and support quality patient outcomes.
Overview
12
12
years of professional experience
Work History
Medical Records Manager
FASO
Oviedo
11.2024 - Current
- Managed data entry and maintenance of medical records systems to support compliance and operational integrity.
- Implemented electronic health record systems to streamline operations.
- Managed patient records for compliance with healthcare regulations.
- Audited records for accuracy and completeness, enhancing reliability of patient information.
- Collaborated with physicians and healthcare providers to ensure timely completion of medical records documentation, facilitating quality patient care.
- Collaborated with healthcare teams to ensure accurate documentation.
- Developed policies for efficient record management processes.
- Supervised staff responsible for entering data into electronic health record systems.
- Participated in meetings with department heads and other stakeholders regarding proposed changes to existing policies concerning the management of patient information.
Surgery Coordinator
FASO
Oviedo
07.2024 - Current
- Coordinated surgical schedules to optimize operating room utilization and staff assignments.
- Facilitated communication among surgeons, nursing staff, and patients to ensure seamless surgical processes.
- Organized pre-operative assessments and ensured timely collection of necessary documentation.
- Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
- Informed patients of payment policies, collected insurance information and verified benefits.
- Educated patients on at-home surgery preparation requirements and post-operative care process.
- Advised patients on preparation requirements before undergoing a particular type of surgery.
- Managed patient records and ensured compliance with healthcare regulations and policies.
- Trained new staff on surgery coordination protocols and electronic health record systems.
- Implemented patient follow-up procedures to assess recovery progress and address any complications post-surgery.
- Assisted in developing workflow improvements to enhance surgical service efficiency.
- Maintained inventory of surgical supplies and coordinated procurement with vendors.
- Ensured that all OR personnel followed proper safety protocols while performing surgeries.
- Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients.
- Reported patients' status to doctors and monitored completion of treatment plan.
- Compiled detailed reports on patient outcomes post-surgery to evaluate effectiveness of surgical interventions.
- Collaborated with insurance companies to verify coverage for surgical procedures.
- Ordered supplies and equipment needed for surgical procedures.
- Reviewed CPT and ICD codes to check accuracy for billing.
- Arranged and scheduled post-operative visits during the appropriate timeframe after surgery.
- Coordinated surgery schedules across multiple surgeons to streamline operations.
- Dispatched history and physical forms along with patient information to surgical facility.
- Collected coinsurance and deductible payments prior to procedure date.
- Assisted surgeons during surgeries by providing instruments or materials when requested.
- Developed policies and procedures related to surgery scheduling and coordination.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
Medical Practice Manager
FASO
Oviedo
04.2023 - Current
- Streamlined office operations, enhancing efficiency and productivity, demonstrating the ability to optimize workflows in a fast-paced environment.
- Optimized workflow processes, resulting in improvements in operational speed and accuracy, showcasing the ability to identify and implement effective solutions.
- Supported comprehensive budget preparation, enhancing financial planning and resource allocation through strong analytical and organizational skills.
- Coordinated team schedules efficiently, optimizing resource allocation and enhancing team productivity, illustrating effective time management and coordination skills.
- Improved internal communication flow by implementing strategies and tools, promoting collaboration and information sharing across departments.
- Supported key practice management initiatives, contributing to the achievement of organizational goals and demonstrating a collaborative approach.
- Ensured strict adherence to regulatory compliance, minimizing risks and upholding operational standards, proving meticulous attention to detail and a commitment to legal requirements.
- Managed staff schedules to maintain adequate coverage.
- Created communication plans aimed at increasing patient satisfaction and engagement.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Coordinated scheduling and logistics for meetings and events to ensure smooth operations.
- Assisted in creating reports and presentations to support decision-making processes.
- Implemented office policies and procedures to enhance organizational effectiveness.
- Trained new staff on administrative processes and office protocols for seamless integration.
- Monitored office supplies to assess inventory levels and ensure adequate stock.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Managed employee records and maintained confidentiality of sensitive information.
- Addressed payroll inquiries from employees promptly and professionally.
- Processed payroll for all employees using advanced payroll software.
- Collaborated with HR to update employee compensation changes efficiently.
- Conducted regular audits of payroll data for accuracy and completeness.
- Calculated overtime, vacation sick hours, and other categories of time.
- Reviewed timesheets for accuracy prior to processing payroll runs.
Referral Coordinator
FASO
Oviedo
04.2021 - Current
- Coordinated patient referrals to ensure timely access to necessary services.
- Coordinated scheduling and follow-up communications with healthcare providers and patients to enhance referral experience.
- Collaborated with clinical teams to streamline referral processes and enhance efficiency.
- Reviewed referral documentation for completeness and compliance with policies.
- Trained new staff on referral coordination protocols and systems to ensure consistent service delivery.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Assisted in the development of referral processes and procedures.
- Collaborated with external agencies to facilitate timely processing of referrals and improve patient access to services.
Patient Device Coordinator
Abbott
02.2019 - 03.2020
- Coordinated closely with both patients and healthcare professionals to proactively meet patient needs, ensuring seamless and comprehensive care delivery.
- Coordinated with patients and healthcare professionals to fulfill patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Managed the scheduling and confirmation of patient appointments, demonstrating strong organizational abilities and attention to detail to support efficient clinic operations.
- Addressed patient questions and resolved complaints, enhancing overall patient satisfaction.
- Utilized active listening and empathetic communication to address and resolve patient complaints calmly and efficiently, maintaining a positive patient experience.
- Troubleshot and resolved department issues to maintain patient satisfaction and optimal patient care.
- Effectively troubleshooted and resolved departmental issues, thereby enhancing patient satisfaction and optimizing patient flow within the healthcare environment.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Provided crucial support to hospital and clinic operations through superior customer service skills and detailed knowledge of healthcare systems, improving overall efficiency.
- Documented and managed patient information in the computer system.
- Maintained accurate patient information in the computer system, ensuring data integrity and compliance with healthcare regulations to support reliable patient care.
- Leveraged exceptional organizational skills to meticulously maintain patient charts, ensuring accuracy and easy accessibility, which is crucial for efficient healthcare operations.
- Proactively referred patients to appropriate healthcare professionals and services, ensuring they received the specialized care needed for their specific conditions.
- Directed patients to specialized healthcare professionals and services based on their specific needs.
- Identified, corrected, and reported data entry errors, ensuring data accuracy and reliability in patient records and minimizing potential disruptions.
- Compiled and processed data from source documents prior to data entry, ensuring accurate recording for efficient access and reporting.
Loan Processor
Citizens Bank
02.2018 - 01.2019
- Expertly managed the full lifecycle of loan applications, from initial submission to final approval, ensuring a seamless and efficient process for all clients.
- Provided detailed guidance and support to clients throughout the loan funding process, clarifying requirements and addressing concerns to facilitate timely closings.
- Ensured strict adherence to regulatory compliance standards, verifying each loan application met necessary legal and organizational guidelines.
- Proactively identified and resolved discrepancies in loan applications, employing analytical skills and attention to detail to maintain data integrity.
- Leveraged advanced software and technology to process loan applications, enhancing efficiency and minimizing processing times.
- Collaborated with internal teams, including underwriters and legal counsel, to resolve complex issues and ensure compliance with lending policies.
- Streamlined loan application process through implemented improvements, enhancing client satisfaction and accelerating turnaround times.
Collections Specialist/Team Lead
Synchrony Financial
07.2016 - 02.2018
- Led team to consistently exceed monthly quotas by fostering a collaborative environment and implementing effective strategies.
- Resolved escalated payment disputes promptly, enhancing customer satisfaction through effective negotiation.
- Oversaw daily team performance, providing constructive feedback and implementing strategies that optimized productivity and efficiency.
- Trained new collections specialists thoroughly, ensuring they were well-versed in company policies, procedures, and best practices.
- Implemented quality assurance protocols, monitoring calls and providing targeted coaching to enhance team performance and maintain high standards.
- Streamlined call center operations by identifying bottlenecks and implementing process improvements, enhancing operational efficiency.
- Ensured consistent regulatory compliance across all collection activities, mitigating risks and maintaining ethical standards.
Assistant Manager
First Realty Management
05.2014 - 07.2016
- Managed daily operational tasks, focusing on efficiency and accuracy to ensure all property functions aligned with organizational standards.
- Administered lease agreements, maintaining meticulous records and ensuring compliance with legal requirements to minimize potential liabilities.
- Handled leasing inquiries promptly and professionally, maximizing occupancy rates and contributing to revenue growth.
- Coordinated tenant relations through proactive communication and responsive service, enhancing resident engagement and satisfaction.
- Resolved escalated resident issues through effective problem-solving and conflict-resolution techniques, resulting in increased tenant satisfaction.
- Trained new staff members on operational procedures and customer service standards, enhancing team performance and consistency.
- Facilitated move-in/move-out processes seamlessly, ensuring a smooth transition for residents and minimizing vacancy periods.
- Oversaw routine maintenance scheduling and vendor management, preserving property value and minimizing operational disruptions.
- Implemented cost-saving measures in property management, improving resource allocation and increasing overall profitability.
- Utilized property management software to track key metrics and analyze trends, supporting informed decision-making for property improvements.
- Coordinated maintenance and repairs and managed financial tasks, such as rent collection.
- Supported the property manager with daily operations, including handling tenant relations.
- Performed property inspections to ensure properties were in good condition and identify maintenance needs.
- Monitored property conditions regularly to ensure maintenance standards were upheld.
- Screened applicants and managed the lease signing process.
Education
High School Diploma -
Colegio Educativo San Lazaro
Manati,PR03-2012
Skills
- Surgery scheduling
- Patient intake
- Patient assessment
- Patient relations
- Pre-authorization process
- Post-operative support
- Surgical tracking
- Clinical documentation
- EHR management
- Insurance processing
- Data integrity
- Authorization management
- Updating charts
- Staff onboarding
- Team Leadership and Training
- Team collaboration
- Teamwork orientation
- Process improvement
- Workflow optimization
- Attention to detail
- Problem solving
- Issue resolution
- Conflict resolution
- Dispute mediation
- Care coordination
- Customer service
- Professionalism
- Confidentiality
- Patient privacy
- Educating patients
- Multitasking
- Decision-making
- Employee development
- Facility coordination
- Collections Negotiation
- Patient assessment
- Decision-making
- Confidentiality
- Professionalism
- Care coordination
- Multitasking
Languages
English, Spanish
Timeline
Medical Records Manager
FASO
11.2024 - Current
Surgery Coordinator
FASO
07.2024 - Current
Medical Practice Manager
FASO
04.2023 - Current
Referral Coordinator
FASO
04.2021 - Current
Patient Device Coordinator
Abbott
02.2019 - 03.2020
Loan Processor
Citizens Bank
02.2018 - 01.2019
Collections Specialist/Team Lead
Synchrony Financial
07.2016 - 02.2018
Assistant Manager
First Realty Management
05.2014 - 07.2016
High School Diploma -
Colegio Educativo San Lazaro