Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Genesis Ruberte

Pembroke Pines,FL

Summary

Customer service professional, recognized for exceptional problem-solving and communication skills. Successfully improved customer satisfaction by efficiently resolving complaints and increasing product sales through upselling. Bilingual capabilities and leadership experience contribute to effective team collaboration and sustained performance across various roles.

Overview

4
4
years of professional experience

Work History

Customer Service ; Cashier

walmart
port la belle
01.2023 - 01.2024
  • Optimized stock levels to eliminate overstocking and stockouts.
  • Processed customer transactions accurately in high-volume retail settings.
  • Maintained organized cash register while managing cash, checks, and credit card payments.
  • Resolved customer complaints promptly to enhance shopping experiences.
  • Delivered exceptional service by warmly greeting customers throughout visits.
  • Trained new cashiers on register operations and customer service standards for consistent performance.

Busser; Cashier

Churroholics
Pembroke Pines
01.2022 - 01.2023
  • Developed innovative strategies to upsell signature dishes and beverages, boosting sales revenue.
  • Provided exceptional customer service to enhance patron experiences, fostering repeat business.
  • Encouraged positive reviews by consistently delivering high-quality service and products.

(part Time) Receptionist, Dog Sitter

D&D Pet Spa
Miami
01.2020 - 06.2022
  • Fostered a welcoming atmosphere for pet owners to enhance customer experience.
  • Managed incoming and outgoing mail to guarantee prompt distribution.
  • Responded to customer inquiries and scheduled grooming appointments efficiently.

Concession; Usher; Ticket Box

CMX Theater
Hialeah
01.2020 - 12.2021
  • Implemented creative strategies to upsell concession items, boosting overall theater revenue.
  • Greeted patrons and assisted in seat location for optimal guest experience.
  • Responded promptly to guest inquiries and resolved minor issues effectively.
  • Collaborated with ushers to maintain operational efficiency during events.

Education

High School -

American Senior high school
Hialeah
06.2021

Skills

  • Problem solving
  • Leadership
  • Team collaboration
  • Upselling strategies
  • Effective communication
  • Customer resolution
  • Bilingual proficiency

Languages

English - Highly proficient, Spanish - Highly proficient

Timeline

Customer Service ; Cashier

walmart
01.2023 - 01.2024

Busser; Cashier

Churroholics
01.2022 - 01.2023

(part Time) Receptionist, Dog Sitter

D&D Pet Spa
01.2020 - 06.2022

Concession; Usher; Ticket Box

CMX Theater
01.2020 - 12.2021

High School -

American Senior high school

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