Genesis Santos
Buffalo,NY
Summary
Dynamic professional seeking Outreach Coordinator role, leveraging expertise in healthcare and community outreach to enhance patient engagement and support. Proven ability to build strong relationships with referral sources, ensuring effective care coordination and improved health outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BestSelf Behavioral Health
Buffalo, New York
09.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Outreach Coordinator
CINQ Care
Buffalo, NY
01.2023 - 08.2024
- Developed individualized care plans to effectively manage patient health outcomes
- Delivered comprehensive education to patients regarding their health conditions, fostering informed decision-making
- Tracked patient progress and facilitated connections with medical specialists for comprehensive care coordination
Senior Activity Coordinator
Community Action Organization of WNY (CAO)
Buffalo, NY
05.2020 - 01.2023
- Developed and executed a diverse range of engaging activities and events tailored to senior citizens, enhancing their social interaction and community involvement
- Managed the program development process, ensuring appropriate staffing and resources for successful event execution
- Supervised the delivery of planned activities, maintaining a high standard of enjoyment and participation among attendees
Customer Service Specialist
Spectrum
Williamsville, NY
01.2022 - 12.2022
- Provided exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Contributed to company revenue through effective sales and promotion of additional services to meet customer needs
License Esthetician
Honey Bunz
Lockport, NY
01.2021 - 01.2022
- Delivered comprehensive skincare services and treatments at Honey Bunz, including facials, peels, microdermabrasion, and waxing, while maintaining the highest standards of sanitation and customer satisfaction
Licensed Esthetician
Glamour Beauty Bar
Hamburg, NY
05.2019 - 01.2021
- Delivered personalized skin care treatments, including facials, microdermabrasion, and chemical peels, tailoring services to meet individual client needs
- Performed a comprehensive range of hair removal services, encompassing waxing of various body parts and providing knowledge on laser hair removal procedures
- Managed front desk operations with a focus on scheduling and organizational tasks, ensuring efficient client service and clinic functionality
Reservation Agent
Delaware North
Amherst, NY
07.2017 - 09.2018
- Managed a high volume of inbound communication, ensuring customer inquiries and reservations were addressed with attention to detail and efficiency
- Maintained comprehensive filing systems, supporting organizational excellence and data retrieval processes
Education
Bachelor of Science - Psychology
Hilbert College
West Seneca, NY05-2028
Certificate - Esthetics
Continental School of Beauty & Culture
West Seneca, NY04.2019
Diploma - General Education
Williamsville South High School
01.2012
Skills
- Bilingual
- Great Social and Interpersonal Skills
- Excellent Organizational and Team Building Skill
- Proficient at Building Positive Relationships With New and Existing Clients
- Customer Service
- Front Desk
- Medical Scheduling
- Retail Sales
- Sales
- Microsoft Office
- Medical Records
- Medical Terminology
- Hipaa
- Pricing
- EMR Systems
- Medical Office Experience
- Word Processing
- Computer Skills
- Patient Care
- Home Health
- Home & Community Care
- Scheduling
- Appointment scheduling
- Adaptability and flexibility
- Data entry
Certification
- Licensed Esthetician, 07/23
- Mental Health First Aide, 12/23
- Driver's License
- Opioid Overdose Prevention, 12/23
Timeline
Customer Service Representative
BestSelf Behavioral Health
09.2024 - Current
Outreach Coordinator
CINQ Care
01.2023 - 08.2024
Customer Service Specialist
Spectrum
01.2022 - 12.2022
License Esthetician
Honey Bunz
01.2021 - 01.2022
Senior Activity Coordinator
Community Action Organization of WNY (CAO)
05.2020 - 01.2023
Licensed Esthetician
Glamour Beauty Bar
05.2019 - 01.2021
Reservation Agent
Delaware North
07.2017 - 09.2018
Bachelor of Science - Psychology
Hilbert College
Certificate - Esthetics
Continental School of Beauty & Culture
Diploma - General Education
Williamsville South High School