GENESIS SANTOS
Fort Myers,FL
Summary
Professional Healthcare Specialist with strong record of delivering impactful patient care and contributing to healthcare teams. Expertise in medical diagnostics, patient treatment plans, and healthcare technologies. Known for collaborative approach, adaptability, and achieving results in dynamic environments. Reliable, skilled in communication, and committed to patient well-being.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Referral Coordinator
Lee Health System
Fort Myers, FL
10.2024 - Current
- Coordinated patient referrals, ensuring timely access to specialty services and reducing wait times.
- Managed scheduling of appointments, optimizing provider availability and enhancing patient satisfaction.
- Collaborated with healthcare providers to streamline referral processes and improve communication pathways.
- Reviewed referral requests for completeness and accuracy, minimizing delays in patient care delivery.
- Scheduled appointments with specialists on behalf of clients.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
Medical Assistant
Lee Health System
Fort Myers, FL
05.2021 - Current
- Administered medications and treatments as prescribed by healthcare providers.
- Assisted in patient intake processes, documenting medical histories accurately.
- Coordinated scheduling for medical appointments, ensuring timely access to care.
- Supported healthcare team in performing diagnostic tests and procedures efficiently.
- Trained new staff on clinic protocols and best practices for patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Taught patients about medications, procedures, and care plan instructions.
CERTIFIED MEDICAL ASSISTANT/ BA
Valley Hospital Medical Center
Ridgewood, NJ
10.2017 - 04.2021
- Performs a variety of clinical and technical functions in relation to patient care and general office duties in applicable Center under the general guidance of the Practice Manager, staff physician, and/or.
- Prepared patients for examinations, procedures, and treatments.
- Organized, reviewed, and forwarded incoming test results to the physicians.
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification.
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures.
- Cleaned, prepared, and maintained examinations rooms and treatment areas.
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices.
- Sterilized and positioned instruments and equipment for examinations and procedures.
- Communicated with patients and families proactively to gather information on patient's condition.
- Reviewed all pre-visit work required for each exam for completion and checked availability of test results in electronic medical record (EMR).
- Administered injections and medications, dressed wounds, and collected lab specimens for tests.
- Measured vital signs, including pulse rate, temperature, blood pressure, weight, and height.
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
- Improved clinical operations and productivity by promoting efficient patient flow.
- Answered phone calls and scheduled or followed-up on appointments.
MEDICAL ASSISTANT
DELANEY HALL ICE CORRECTIONAL
Newark, NJ
07.2012 - 05.2017
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
- Explain treatment procedures, medications, diets and physicians' instructions to patients.
- Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections and removing sutures.
- Perform general office duties.
- Inventory and order medical, lab, and office supplies and equipment.
- Operate electrocardiogram (EKG), and other equipment to administer routine diagnostic tests.
- Also Able to handle the needs of your OB-GYN(anything from understanding vaginal health, help physicianwith all the pap smear).
- Great Knowledge of EMR system.
- PREA coordinator "Prison Rape Elimination Act" (2013-2014).
- Responsible to ensure the first aid kits in the facility.
NURSING ASSISTANT
Newark BETH ISRAEL
Newark, NJ
02.2015 - 08.2016
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
- Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
- Documents actions by completing forms, reports, logs, and records.
- Maintains work operations by following policies and procedures.
- Protects organization's value by keeping patient information confidential.
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.
- Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.
Education
LICENSES (NHA) CERTIFIED MEDICAL ASSISTANT -
Berkeley College
Clifton, NJ12-2011
Bachelor of Arts - Developmental Psychology
Keiser University
Fort Myers, FL10-2026
Project Management & Leadership - Healthcare
Coursera
05-2026
Skills
- Centricity system
- Pre-authorizations
- Insurance verification
- Medical terminology knowledge
- HIPAA regulations
- Risk management
- Decision-making
- CSI system
- Athena system
- Medical records retrieval
- Medical testing
- Medical demonstrations
- Medical correspondence
- Medical care counseling
- Telephone and front desk reception
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Certification
- Certified Medical Assistant, - 2012-Present
- Project Management & Leadership: Life Sciences & Healthcare, Coursera - 2026
LANGUAGE
Bilingual in Spanish
Interests
Volunteer : Valley Hospital Covid19 vaccine clinic 2021, Volunteer: St Joseph Hospital Same Day Care Center Paterson, NJ 07/2011, Morris County Health Fair-2011, Passaic County Health Fair-2011
Timeline
Referral Coordinator
Lee Health System
10.2024 - Current
Medical Assistant
Lee Health System
05.2021 - Current
CERTIFIED MEDICAL ASSISTANT/ BA
Valley Hospital Medical Center
10.2017 - 04.2021
NURSING ASSISTANT
Newark BETH ISRAEL
02.2015 - 08.2016
MEDICAL ASSISTANT
DELANEY HALL ICE CORRECTIONAL
07.2012 - 05.2017
LICENSES (NHA) CERTIFIED MEDICAL ASSISTANT -
Berkeley College
Bachelor of Arts - Developmental Psychology
Keiser University
Project Management & Leadership - Healthcare
Coursera