Monica Gonzales
North Hollywood,CA
Summary
Dedicated healthcare professional with extensive experience in managing patient referrals and electronic health records. Skilled in multi-line phone communication and insurance pre-authorization, consistently ensuring compliance with HIPAA regulations while enhancing patient satisfaction.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Valley Community Healthcare
North Hollywood, CA
05.2022 - Current
- Coordinated patient referrals to ensure timely access to healthcare services.
- Streamlined communication between patients and providers, enhancing service delivery efficiency.
- Managed electronic health records system for accurate and up-to-date patient information.
- Developed and maintained relationships with community healthcare partners for referral processes.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Handled a significant volume of incoming calls to support patient inquiries and enhance satisfaction.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Organized and confirmed pre-operative appointments for patients undergoing surgeries.
Credentialing Assistant
Avia Billing, Inc
North Hollywood, CA
02.2018 - 05.2022
- Coordinated credentialing processes for new healthcare providers, ensuring compliance with industry regulations.
- Managed documentation and verification of provider credentials, enhancing accuracy of records.
- Streamlined application workflows to improve processing time and reduce errors in submissions.
- Collaborated with healthcare professionals to resolve discrepancies in credentialing documents efficiently.
- Updated departmental spreadsheets regularly to track progress on pending applications, allowing for effective workload management.
Education
Medical Office Administration
Concorde Career College
North Hollywood, CA04-2018
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
- HIPAA regulations
- EHR system
- Bilingual- Spanish
Timeline
Referral Coordinator
Valley Community Healthcare
05.2022 - Current
Credentialing Assistant
Avia Billing, Inc
02.2018 - 05.2022
Medical Office Administration
Concorde Career College