Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Gayle Simpson

701 S Railroad Street,PA

Summary

Accomplished Physician Assistant and Referral Coordinator with a proven track record at Wellspan Hospital, adept in medical terminology and patient scheduling. Excelled in streamlining clinic workflows and enhancing patient satisfaction through exceptional organizational abilities and empathetic communication. Demonstrated expertise in healthcare systems and HIPAA regulations, significantly improving team performance and patient care coordination.

Overview

6
6
years of professional experience

Work History

Referral Coordinator

Moffitt and Mesaros ENT Associates
04.2023 - Current
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Developed and maintained strong working relationship with referral sources to streamline processing.

Physican Assistant

WellSpan Medical Group
05.2022 - 04.2023
  • Ordered and interpreted diagnostic testing to confirm diagnosis and implement accurate treatment plans.
  • Exhibited excellent problem-solving skills when encountering complex medical cases, collaborating with physicians and other healthcare professionals to determine the most appropriate course of action for optimal patient outcomes.
  • Streamlined clinic workflow by collaborating closely with physicians, nurses, and support staff.
  • Enhanced patient satisfaction through effective communication and empathetic bedside manner.
  • Contributed to improved team performance by participating in interdisciplinary meetings, offering insights as a Physician Assistant.
  • Streamlined patient intake process, significantly reducing wait times and enhancing patient satisfaction.

ER Registration Clerk

Wellspan Ephrata Community Hospital
03.2019 - 04.2022
  • Supported effective care coordination by updating electronic health records with essential documentation.
  • Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
  • Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
  • Served as a reliable resource for patients and their families, providing clear explanations of procedures and addressing any questions or concerns.
  • Assisted in reducing wait times by swiftly processing insurance information and verifying coverage.
  • Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
  • Assisted in the training of new ER Registration Clerks by sharing best practices, offering guidance on hospital procedures, and serving as a role model for exceptional customer service.

Education

Associate of Arts - Criminal Justice

Berks Technical
Wyomissing, PA
12-2007

Skills

  • Insurance Verification
  • Medical Terminology
  • Multi-line phone proficiency
  • Organizational abilities
  • Appointment Scheduling
  • Follow-up Coordination
  • Healthcare Systems Understanding
  • HIPAA Regulations
  • Patient Scheduling
  • Knowledge of EPIC and MEDENT system

Timeline

Referral Coordinator

Moffitt and Mesaros ENT Associates
04.2023 - Current

Physican Assistant

WellSpan Medical Group
05.2022 - 04.2023

ER Registration Clerk

Wellspan Ephrata Community Hospital
03.2019 - 04.2022

Associate of Arts - Criminal Justice

Berks Technical

Similar Profiles

CREATE PROFILE
Gayle Simpson