Genesis Serpas
Houston ,TX
Summary
Accomplished Certified Medical Assistant with a proven track record at Pulmonary Critical Care & Sleep Consultants, adept in HIPAA compliance and patient care coordination. Fluent in Spanish and English, I excel in enhancing patient outcomes through effective communication and compassionate service. Skilled in electronic health records and procedure assistance, I consistently prioritize patient needs and streamline office operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Pulmonary Critical Care & Sleep Consultants
11.2023 - Current
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Certified Medical Assistant
Texas Multi Specialty Group ( Houston Pulmonary)
04.2022 - 11.2023
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient spirometry.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
Server
Lupe Tortilla
08.2018 - 02.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Processed orders and sent to kitchen employees for preparation.
Medical Assistant
Kelsey-Seybold
04.2016 - 07.2017
- Collected and documented patient medical information such as blood pressure and weight.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Trained in several departments within the clinic such as Dermatology, Neurology, Cardiology, Podiatry, Ortho, Family Medicine, Pediatrics, OB/GYN
Medical Assistant
PrevMed
04.2015 - 08.2016
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed CVP testing Central Venous Pressure and Sudoscans
- Thoroughly explained Testing to patients
Medical Assistant
Advantage Women's Care
09.2012 - 09.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Prepared lab specimens for diagnostic evaluation.
- Ordering Labs and imaging using ICD 10 codes
- Prepared maintained treatment rooms for examinations
- Prepared treatment trays with sterilized equipment for Pap Smears, Colposcopy Biopsy, and Cryotherapy Procedures
- Performed NST's for expecting Mother's
- Sanitized and sterilized instruments
Education
Medical Assistant Diploma - Medical Assisting
Medvance Institute ( Fortis Institute)
Houston, TX10.2009
High School Diploma -
Westfield High School
Houston, TX05.2006
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Patient documentation
- Customer Service
- Immunization Administration
- EMR / EHR
- Medical terminology knowledge
- Reliable team player
- Patient Flow Management
- Compassionate
- Procedure Assistance
- Adaptable
- Appointment Setting
- Patient Care Coordination
- Fluent in Spanish and English
- Equipment Sterilization
- Monitoring patient progress
- Medical Procedures
- Complex Problem-Solving
- OB/GYN procedures
- Prioritizing stat orders
- Respiratory therapy functions
- Vital Signs Documentation
- Electronic Charting
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Pulmonary Critical Care & Sleep Consultants
11.2023 - Current
Certified Medical Assistant
Texas Multi Specialty Group ( Houston Pulmonary)
04.2022 - 11.2023
Server
Lupe Tortilla
08.2018 - 02.2022
Medical Assistant
Kelsey-Seybold
04.2016 - 07.2017
Medical Assistant
PrevMed
04.2015 - 08.2016
Medical Assistant
Advantage Women's Care
09.2012 - 09.2014
Medical Assistant Diploma - Medical Assisting
Medvance Institute ( Fortis Institute)
High School Diploma -
Westfield High School
- CMA - Certified Medical Assistant
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